I recommend booking a month in advance, custom cakes typically require at least 2 weeks notice.
Where are you located for pickup?
I am located in Nashville, but will drive up to an hour out for a fee. If you are within 10-15 miles no fee is charged for delivery.
Where are you located for pickup?
I am located in Nashville, but will drive up to an hour out for a fee. If you are within 10-15 miles no fee is charged for delivery.
What happens if I’m late to my pickup window?
I offer a grace window of 15-20 minutes
You can reschedule for next day pickup. Please text/call to reschedule within 3 hours before original pickup time.
Do you accommodate allergies?
Yes. At order time I will ask if any known allergies. I offer peanut free and sugar free options!
How should I store my treats?
Please keep cake, cupcakes, and chocolates refrigerated until serving time.
Cookie dough should be kept frozen until bake time.
I will also provide care instructions at pickup/delivery.
Can you recreate a photo I found on Pinterest?
I use inspiration photos to understand your vibe, but I do not create exact replicas to respect other artists' work.
What is your cancellation policy?
I take great care in planning and prepping for your custom orders. Because I limit the number of bookings I take to ensure quality, the following policy applies:
Deposits: A 50% non-refundable retainer is required to secure your date. Your order is not confirmed until this is paid.
Cancellations: Cancellations made more than [e.g., 14 days] before the pickup date may apply their retainer toward a future order.
Short-Notice: Cancellations made within [e.g., 7 days] of the date are non-refundable and non-transferable, as ingredients have been purchased and labor has begun.
No-Shows: If an order is not picked up within [e.g., 30 minutes] of the scheduled time without prior communication, the order is forfeited without a refund.
If you need to reschedule pickup time please text or call within 2 hours before original pickup time.
How do I pay?
Bakesy will send an invoice you can pay via card.
Can I choose multiple flavors for a dozen cupcakes?
Unfortunately the limit is one flavor per a dozen so no freshly made batter goes to waste.