Submit an order inquiry through Bakesy with your event date, theme, servings, and inspiration photos. A quote will be sent within 24–48 hours.
Is a deposit required?
Yes. A non-refundable retainer is required to secure your date. Orders are not confirmed until the deposit is received.
When is my final balance due?
Final payments are due 7 days before pickup/delivery.
How far in advance should I order?
I recommend booking 2–4 weeks in advance. Availability is limited and dates fill quickly.
Do you accept rush orders?
Rush orders may be accepted depending on availability and will include a rush fee.
Can my cake be customized?
Yes!
All cakes are custom designed. Inspiration photos are welcome, but designs are never copied exactly.
Do you offer multiple flavors?
Yes. A variety of cake and filling flavors are available. Flavor selections are confirmed after booking.
Do you offer delivery?
Delivery may be available for an additional fee based on location.
What happens after pickup?
Once the order is picked up, The Sweetest Chance is not responsible for damage due to handling, storage, or transportation.
Can I make changes to my order?
Minor changes may be accepted up to 7 days before the event, depending on design complexity.
Are retainers refundable?
Deposits are non-refundable but may be transferred once with adequate notice.
Do you accommodate allergies?
Products are made in a home kitchen that may contain common allergens including nuts, dairy, eggs, and wheat.
How should I store my cake before serving?
Cakes should be stored in the refrigerator until 1–2 hours before serving. Allowing the cake to sit at room temperature helps soften the buttercream and enhances flavor.
Can my cake sit out at room temperature?
Yes, for a short period. Cakes should not sit out longer than 2–3 hours, especially in warm environments or direct sunlight.
How should I transport my cake after pickup?
Transport your cake on a flat surface (vehicle floor recommended) with air conditioning on. Avoid placing cakes on seats or laps to prevent sliding or damage.
How many servings will my cake provide?
Serving sizes are based on party-style portions. Larger slices will reduce the total serving count.
* Referred to care instructions on cake box.
What temperatures can damage my cake?
Buttercream cakes are sensitive to heat, humidity, and direct sunlight, which can cause melting or shifting.
How should cupcakes be stored?
Cupcakes should be stored in a cool, dry place and enjoyed within 24–48 hours for best freshness.
Can I freeze leftover cake?
Yes. Wrap slices tightly in plastic wrap and store in an airtight container. Frozen cake can last up to 1 month.
