Frequently Asked Questions 1. How do I place an order or book services? For dessert orders, simply click the “Order” button on our homepage and select your items. Once submitted, you will receive an invoice to secure your order. For décor services or custom quotes, please call or text us directly at 219-616-1303 or 708-368-9676. ⸻ 2. How far in advance should I book? We recommend booking as early as possible, especially for weekends and peak seasons. Availability is limited and dates are secured on a first-come, first-served basis. ⸻ 3. Is a deposit required? Yes. A 50% non-refundable retainer is required to secure all bookings. Dates are not held without a confirmed retainer. ⸻ 4. Do you offer custom designs or themes? Absolutely. Every event is customized to match your vision. We specialize in creating elevated, luxury setups tailored to your theme, color palette, and overall aesthetic. ⸻ 5. Can I send inspiration photos? Yes! We highly encourage you to send inspiration photos when reaching out. This helps us better understand your vision and execute it beautifully. ⸻ 6. What areas do you service? We proudly serve Chicago, the surrounding suburbs, and Northwest Indiana. ⸻ 7. What is included in your pricing? Our pricing reflects design, styling, and overall presentation. Final investment varies based on customization, guest count, and event details. Please refer to our Investment & Booking section for starting prices. ⸻ 8. Do you offer delivery and setup? Yes, delivery and/or setup options are available depending on your service and event needs. Details will be provided during the booking process. ⸻ 9. What forms of payment do you accept? We accept credit card, debit card, Zelle, and Apple Pay for your convenience. ⸻ 10. Can I make changes after booking? Minor adjustments may be accommodated depending on timing and availability. We recommend finalizing your details as early as possible to ensure a smooth experience. ⸻ 11. Do you offer refunds? All retainers are non-refundable. Due to the custom nature of our services, payments made are applied toward your reserved date and design. ⸻ 12. What makes your services different? We don’t just provide décor and desserts—we create a luxury experience. Every detail is intentionally designed to deliver a polished, elevated look that leaves a lasting impression on you and your guests.