Facebook- The Heirloom Apron Instagram- the_heirloom_apron Email- theheirloomapron2019@gmail.com Website Theheirloomapron.net The Knot Wedding Wire Mobile- 865-304-5646 by text or call

For standard orders, payment is not due until pick up unless otherwise discussed. For weddings, payment is due in full 2 weeks prior to the event date.

I accept the following forms of payment: Cash Credit/Debit card through the app Venmo Paypal Zelle Check (if previously discussed) Square

You can't make changes on your end but I'm happy to make changes on my end if needed. You can message me anytime. *Please note that changes may not be possible on wedding orders less than 2 weeks prior to event date *Please note that changes may not be possible on general orders 1 week prior to pick-up date

Things happen, and I understand! This is one reason that I do not ask for payment up front for celebration cakes. Often, that payment would be due at pick up. In the event that you have pre-paid for your celebration cake but need to cancel, that total would be refunded back to you as shown below, minus any supply costs or electronic fees incurred. Cancelation 2 weeks prior to pick up date can receive a full refund Cancelation 1 week prior to pick up date can receive a 50% refund Refunds will not be given on orders that cancel the week of pick up date unless otherwise discussed. If you have pre-paid but fail to pick up your order, you will not be eligible for a refund and future orders will not be accepted.

Wedding payment in full is due 2 weeks prior to the event date (unless otherwise discussed). Non-payment can result in the order being canceled. In the event that you need to cancel more than 2 weeks prior to the event date, a full refund will be sent minus any supply costs or electronic charges incurred. For cancelations within the 2 week time frame of the event date, 50% of the total will be refunded back. For cancelations on the day of or 1-2 days prior to the event date, a refund will not be issued as the costs and labor will have already been initiated or completed by that time. *If you are unhappy with your order* I want to make you happy! If you are not completely satisfied with your order, simply let me know so I can fix it. Cake decorating is an art and art can be subjective. If you return the product, I will happily refund your payment. Orders that are consumed are not eligible for a refund.