All orders must be picked up at The crafty cookie unless other arrangements were made ahead and agreed upon by both parties. All Deposits are non refundable however if you cancel with a fair notice you can use your deposit towards another order for a different date. Everything is hand made and no two people do anything alike so never expect to send a picture from the internet and get the exact same thing every one should do their unique art work and shldnt try to copy exactly. Thank you for trying The crafty cookie .