• Q: How far in advance do I need to place my order? • A: The required lead time depends on your order type: • Standard Orders (Regular Treats): We require a minimum of 24 hours' notice for all standard treat orders. • Party Packages & Specialty Items: These require at least one week (7 days) notice to ensure we can source special ingredients and dedicate the time needed for customization. • Q: How do you handle food allergies and dietary needs? • A: We are happy to work with anyone who has allergies or dietary restrictions—just let us know your specific needs when placing your order. All ingredients will be listed on every image/product page. Please note that all our items are based on our standard recipes and ingredients. Payment & Delivery • Q: What forms of payment do you accept? • A: We accept all forms of payment to make ordering easy for you. • Q: When is my payment due? • A: Full payment is due two days before your scheduled pickup or delivery. Payment must be made before your item is released for pickup or loaded for delivery. • Q: Do you offer local delivery? • A: Yes, we offer local delivery. We are based in Lakeland, FL (33810). • Q: How are delivery fees calculated? • A: Delivery fees are based on your distance from our location: • Within 20 Miles: The fee is 30% of your total order cost. • Beyond 20 Miles: The fee is a flat rate of $20.00. Cancellations & Refunds • Q: What is your refund and cancellation policy? • A: We do not offer refunds once the order has been completed and released to the customer. • Deposits are non-refundable. We will only refund a deposit if the cancellation is due to an error or cancellation on our behalf. • Any customer-requested cancellation must be put in place one week (7 days) prior to the scheduled delivery/pickup time