Order Deposits/Retainers: Order deposits and retainers are necessary for locking in your desired DATE for your custom order. In addition, any add-ons/ needed materials that will be used for your cake/order are purchased with your deposit, especially orders that have edible images/extra decor pieces that have to be outsourced from other business owners. Without your retainer, your date is not locked in on my calendar, and I will not guarantee that your order will be completed by your desired date. All Custom orders/Custom cake orders ideally should be booked as early as possible. Depending on the day/event I will only be taking a limited number of custom orders. ORDERING TIMELINE: If your order is not placed within a weeks (7 Days) notice (OR [5] days for simple *no image/no add on * custom cakes, celebration boxes) there will be a ***RUSH FEE*** applied to your order at the owners discretion. FULL PAYMENT REQUIRED: If your custom order amount is UNDER $150, your full order amount is due to retain services. SPECIALS/PROMOS: If booking under a featured/special/promo/discount/sale - your full payment is due at the time of booking. No exceptions. Once your invoice is accepted and sent out you will have (24) hours to pay your invoice amount or your order will be canceled. No exceptions. ***If you are booking a custom order with less than (1) weeks notice; THE FULL AMOUNT + ALL FEES IS DUE UPFRONT WITHIN (2) HOURS OF YOUR INVOICE BEING ACCEPTED. NO EXCEPTIONS.*** • • • This guarantees a fair chance for everyone to get their desired order in for their desired date. I cannot block off dates or hold orders until deposits are paid. Thank you!

We are in Chicago, Illinois 60707

Yes! Delivery is available in the Chicagoland area! Additional delivery fees apply, please send us a text for a delivery estimate!

Yes! We offer shipping (US only) for our cookies* & brownies. Shipping fees are an additional cost.

Please don’t hesitate to reach out with any questions or concerns you may have! Sierrasweetzchi@gmail.com (708) 831-1857 [please text for a faster response]

‼️ Allergens: Attention customers with food allergies ‼️ Please be aware that our food/products/packaging may contain or come into contact with common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, fish, shellfish or wheat.

By continuing with this order form, you are consenting to being contacted via the information provided. Selecting “Yes/Continue/I agree” Serves as your electronic consent and agreement to all policies, rules, terms and conditions, including all deposit policies and allergy information. This agreement is considered “signed” once order deposit/order minimum is paid. SIERRA SWEETZ Full terms are listed below: TERMS AND CONDITIONS All our Products made/sold by us (Sierra Sweetz & Co.) are subject to the following Terms and Conditions. INGREDIENTS All cakes/cupcakes/treats/sweets, etc., fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens. It is the responsibility of the Customer to inform Us prior to the confirmation of their booking of any allergy issues. It is the responsibility of the Customer to inform their guests of all allergy information and accordingly the Supplier will not be held liable for any allergic reaction resulting from consumption of the cake/desserts/treats. All products are made to be eaten on the day of the celebration. This should be the same day the order is collected for pickup/delivery. QUOTATIONS All Quotations are valid for 7 days from the date of issue. ORDERS We prefer at least fourteen (14) days notice for all orders, as we are continually booked in advance. **Our MINIMUM BOOKING REQUIREMENT IS (7) DAYS.** We will however endeavor, where availability permits accept short/rush notice cakes & orders. Any Products ordered from a picture or photo of a product produced by any other cake maker, can only be reproduced by us as our interpretation of that product and will NOT be an exact reproduction of the product in the picture or photo. DEPOSITS A non-refundable deposit of 50% is required to hold your date within 24 hours of order agreement and invoice. Where we have delivered what is quoted and invoiced, but the Customer does not accept the finished Product, the deposit WILL NOT be refunded. The Customer can choose to pay the remainder and take the Product/s, or leave them at no extra cost. UNFORESEEN CIRCUMSTANCES Where we cancel the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered Product, the deposit will be refunded within (48 hours) of notification to the Customer. FINAL BALANCE PAYMENTS AND PICKUPS The balance is due before pickup date*, and before the Product leaves the premises, unless otherwise agreed upon by both parties & stated in customer invoice. If paying by cash, correct change is appreciated, as we may not have the exact change on the premises. If paying by internet transfer, the money needs to hit the account BEFORE the product leaves the premises. It is the responsibility of the Customer to check the state of the product before leaving the premises. Once the item has left the premises, the Customer is responsible to ensure that products gets to its destination safely and is stored as per our instructions to achieve best results for taste and quality. DELIVERY We offer delivery for certain destinations. Delivery is charged at our discretion Delivery will be carried out in a safe and appropriate manner. Once delivered to the customer and change of hands has been completed with the product in appropriate condition, it is then up to the customer to store and care for the cake/desserts as per our instructions. If anything is to happen to the cake/desserts/sweets arrangements after this exchange, we are not liable for any damages. A delivery date and time will be agreed by both parties, and if the customer is not at location at this time and date, and we are not able to contact the customer, the product will be transported back with our premises and it will be the customer’s responsibility to collect the product. PUBLICATION We reserve the right to use any image of a Product made by us for publication at a later date. Other Conditions are: DAMAGE If a third party will be collecting the cake/order on the customer’s behalf, a release form is to be signed by that person, stating the cake and or dessert order is received in good condition at the time of pickup/delivery. PICKUP The Customer is liable for any damage, accident, or mishap that may occur once the cake/dessert order is released from the care and custody of the Supplier’s. The Supplier is not liable for any damage that may occur thereafter. REFUNDS/CANCELLATION/POSTPONEMENT POLICY POSTPONEMENT If, for any reason the event is required to be postponed, please contact me immediately. The new date proposed will be subject to availability. Any additional costs for production will be covered by the customer per this agreement. CANCELLATIONS/REFUNDS Retainers are used for labor/material costs and are non-refundable. If cancellation of the order is required, and you have paid your retainer or full balance, the refund policy is as follows: If the cancellation is up to one (1) month or more in advance of your event/order date, you will receive a refund, less your initial retainer amount and the cost of any supplies already purchased for your cake/order. If the cancellation is less than fourteen (14) days prior to your order date, there will be absolutely no refunds given. Sorry, No exceptions. Refunds will be paid within (30 days) of cancellation. Please note: Any partial/non-refunded balance will not be credited toward future purchases, unless order was cancelled within (1) month of order date.