Ordering Policy • Orders must be placed at least 4 days in advance of the date you’d like your items. • Rush orders (3 days in advance) are available for an additional $15 fee. Deposits • For orders placed weeks or months in advance, a non-refundable deposit of 75% is required at the time of booking. • The remaining balance is due 1 day before pick-up. • A reminder will be sent, and the deposit must be received before 7:00 PM the day prior to pick-up. .

Unfortunately, Reena’s Sweets is not a nut free facility.

Payment Policy All payments are accepted through Cash App or Apple Pay. You have a 24-hour grace period to submit your payment after placing an order. If payment is not received within that timeframe, you will receive a message stating that your order has not been accepted. Please note: this does not mean you are unable to order from the shop again in the future—you are always welcome to place a new order at any time.

Pick-Up • After placing your order, you will receive a time slot sheet to choose a convenient pick-up time. • You have a 20-minute grace period to arrive for your pick-up. • If you do not arrive within that window, we will assume you are coming the next day. • If you fail to pick up by the following day and have not communicated with us, your order will be discarded or resold. • Please note: This is a non-refundable situation. • Communication is key if you know you’ll be late or need to reschedule, let us know so we can accommodate you. Delivery • Delivery is available for an additional $15 flat fee. • We deliver only within the city of Pittsburgh. • Please note: We do not deliver to Penn Hills, Verona, Plum, Monroeville, or any areas outside of the Pittsburgh city limits. Shipping • Shipping is available upon request. • Rates and options will be provided at the time of your order

Cake Orders Yes, we do make cakes! 🎂 However, please note that all cake orders are subject to approval. • We may accept or deny a cake order if we know in advance that we will not be able to fully meet your expectations or fulfill your specific design, flavor, or customization requests. • This ensures that every cake we create meets our quality standards and your satisfaction. • If we are unable to take on your order, you will be notified right away and are always welcome to order another time.