PAYMENTS To schedule your order, I do require a 50% non-refundable deposit to confirm your order. The remaining balance is due THREE days before pick up. I will only accept deposits from customers who have already been quoted and confirmed the requested date is available. FLASH SALES REQUIRE FULL PAYMENT UPFRONT‼️ I accept Zelle or Apple Pay . If you do not have these, I will not be able to accept the order. CASH IS NOT ACCEPTED! PLACING ORDERS  I do respond on all social media accounts. Facebook is the quickest way to contact me. Rush orders ARE NOT ACCEPTED unless I have made an exception. Pickup Times • M-F 6:30-8:30 • Saturday: 12:00 PM – 1:30PM Please plan to arrive during these designated times. Late Pickups • A $5 holding fee per hour will be applied to all orders not picked up on time. • If your order is not picked up the same day, it will be considered abandoned and no refunds will be issued. Pickup Responsibility • Customers are responsible for transporting their orders safely. A flat surface in your vehicle (such as the trunk or floorboard) is strongly recommended. • Pretty Creations & More LLC is not responsible for damages that occur after pickup. REFUNDS REFUNDS ARE NOT PROVIDED FOR ANY REASON! I spend many hours planning and preparing before beginning on a cake order. Once an item has been picked up by you or your designated party, it is considered “Accepted”.  Accepted means that you, the client (or your designated party), has looked at the item and was satisfied with it. In the event that I have made a major mistake to the design theme, and you alert me at the time of pickup, every attempt will be made to correct this error in a timely manner, before you leave. No refunds will be given for minor color or design discrepancies/variations. IF YOU PICK UP YOUR CAKE, SAY NOTHING ABOUT ANY TYPE OF ISSUE YOU MAY HAVE, AND CONTACT ME LATER WITH A DESIGN ISSUE, I WILL NOT ISSUE A REFUND.  IT IS YOUR RESPONSIBILITY TO SPEAK TO ME ABOUT IT AT PICK UP, SO WE CAN DISCUSS HOW I CAN CORRECT MY MISTAKE. If a major mistake in flavor is found after leaving with the cake (at the time of cutting it), please notify me immediately. If it is found that I served you an entirely incorrect flavor, you will be refunded or credited for the portion of the cake that was an incorrect flavor.   *Please note: If you book the order, and fail to give us a flavor choice, vanilla cake will be used by default.  No refund will be granted for this issue. CLIENT RESPONSIBILITY/TRANSPORT  *PLEASE NOTE: All cakes are stored in cooler prior to pick up.  They will be cold when you pick them up, as this allows for better and safer transport.  I recommend you also store them in your refrigerator until about 2-3 hours prior to serving.*  All products are the client’s responsibility upon leaving, unless it is being delivered by me.  Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting etc. Please drive carefully and slowly, keep cake lying flat in car, and keep in a cool climate  Georgia summers get extremely hot; being very hard on cake and icing. I keep all orders refrigerated, and recommend that clients do the same, especially during hot summer months. I also freeze cakes for clients who are traveling further distances to ensure cake holds up. This will keep the cake cool, and makes it much easier to transport without damage. Sitting it out at room temperature for 30 minutes will soften the icing back up.  DO NOT leave cake sitting outside for any length of time, even for a party. It will melt, and can melt in less than 20 minutes in higher temperatures. Do NOT leave your cake in the car while running into the store for balloons or other items, even if it is only 60 degrees outside! If the sun is out, the interior of your car is likely much warmer than that, and the cake will melt!  DO NOT place your cake on the counter near your stove, and then use the stove to cook food! Although keeping many types of cakes at room temperature is perfectly okay, the heat and/or moisture from the stove will cause the "room" temperature to rise and the cake/frosting to melt and fall apart!  Do NOT place in a "sun-lit" area. Even when left on a table, or counter, in a climate-cooled room. If sitting in direct sunlight from a window, a cake will get too warm and melt over time.   *PLEASE KEEP IN MIND THAT CAKES ARE MADE WITH BUTTERCREAM. THE PRIMARY INGREDIENT IN BUTTERCREAM IS BUTTER, WHICH MEANS, IF NOT CHILLED OR KEPT REFRIGERATED, BUTTERCREAM WILL MELT JUST LIKE BUTTER! THIS IS ALSO EQUIVALENT TO ICINGS THAT ARE CREAM CHEESE AND WHIPPED CREAM BASED!