1.What type of chocolate do you use? We use high-quality chocolate melts in a variety of flavors including milk, dark, and white. 2.Are your products allergen-free? No. Our products may be made on equipment shared with common allergens such as peanuts, tree nuts, soy, milk, eggs, and wheat. Please contact us with specific allergy concerns before ordering. 3.Do you offer seasonal or custom designs? Yes, we offer special designs for holidays and events. You can also contact us for custom orders to match specific themes or color schemes. 4.Are the chocolate-covered strawberries available year-round? Yes, we source fresh, vine-ripened strawberries all season long to provide the best quality.

1.How do I place an order? You can place an order directly through our online shopping cart. 2.How far in advance can I order? You can place your order up to 3 weeks in advance of your desired delivery or collection date. 3.What forms of payment do you accept? We accept online payment methods (e.g., Zelle, Cash App, Apple Pay, and Cash) 4.Can I modify or cancel my order after it's placed? Orders can generally be canceled up to 1 week before the scheduled delivery or collection time; cancellations made after this window may incur a fee.

1.How long does it take to pick up/ delivery an order? Each order is handmade to ensure freshness. Pick up and delivery is adhered to the specifications when ordered, and will be picked up and or delivered at the date & time requested. 2.How are the perishable items packaged for delivery? We use insulated packaging and cold packs to maintain an optimal temperature during transit and ensure your order arrives fresh. 3.What pick- up methods do you recommend? Due to the delicate and perishable nature of our products, we highly recommend keeping your order in an air conditioned vehicle, on the floor, and away from direct sunlight. And refrigerate if not immediately consumed 4 What if my order melts or is damaged during delivery? Upon immediate inspection. if your order is damaged in route due to any fault of dippedbyholly.co, We'll arrange a free replacement of equal value, at no charge or offer an online credit  redeemable on your next purchase.

1.How long do the treats stay fresh? Chocolate-covered strawberries are best enjoyed within 24 to 48 hours of delivery for optimal freshness but can last up to 3 days if stored properly. Other treats like pretzels, Oreos, Mini Cakes and Rice Krispie Treats have a longer shelf life (several days to a week). 2.How should I store my chocolate-covered treats? Strawberries: Store them in the refrigerator in a lightly covered container, allowing some airflow to prevent condensation. General guideline: Strawberries: Best enjoyed within 24 hours at room temperature; can last 2–3 days in the fridge. Pretzels, Oreos, Rice Crispy Treats: These stay fresh for 1–2 weeks when stored in an airtight container at room temperature. Mini Cakes: Best within 3–5 days if kept refrigerated.

1.How are items packaged? Treats can be individually wrapped in food-grade bags or arranged in gourmet gift boxes with protective cushioning. 2.Do you offer party packages? Yes, we have a variety boxes containing a mix of strawberries, pretzels, Oreos, and cakes, perfect for gifts or events.

Accepted method of payments are the following : App Purchases are non-refundable!