Pickups are in Cedar Bluff. Address will be sent to customers after your order is confirmed and deposit is paid.
⏰Payment is due at the time of your order⏰. Orders will be set out for porch pickup at the pickup location and you may pick it up between the hours listed for the pickup date at your discretion. Easy peasy!
All orders will be set out at the beginning of the pickup window, it is up to the customer's discretion when to pick up. Quality of the products may decline the longer they are exposed to the outdoor elements/heat/etc so it is always recommended to pick up your items as soon as possible once the pickup window opens. Wisteria's is not responsible for damages or otherwise that occur due to unforeseen circumstances once items are set out for pickup.
What happens if i dont pick up my order during the pickup window?
Upon payment, the customer agrees to promptly pick up their ordered items on their selected pickup date. In the event of non-pickup, the company assumes no responsibility and will not issue refunds. Any items left unclaimed after the designated time may be disposed of at the company's discretion.
If you know you will need to reschedule, please notify me at least 24hrs in advance. Without proper notice, the company assumes no responsibility and will not issue refunds or replacements.
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⏰orders will be set out for porch pickup at the pickup location and may be picked up any time during the allotted time frame, at the customer's discretion. Easy peasy!
What if i have issues with my order after pickup?
Im so sorry if you're having issues with your order! I strive to provide personalized, authentic customer service. Please reach out to me via text message, instagram DM or email to get the issue resolved.
How do i keep my bread fresh? (+ Reheating Instructions)
Homemade sourdough is made fresh without preservatives and will taste best when enjoyed within a a day or two of baking. With proper storage it can last even longer!
⏲️On the Counter: Store your bread in the bag it came in for 3-5 days in a dark, cool spot on your counter or in your pantry. You can also use a kitchen tea towel, beeswax wrap, a linen bread bag, or a bread box.
❄️Freezing: Slice before freezing for easier use later. Place parchment paper between each slice, then wrap tightly in aluminum foil or plastic wrap. Store in a freezer safe bag. Thaw at room temp or toast from frozen when youre ready to eat!
❌AVOID REFRIGERATION...this can cause your bread to dry out and go stale prematurely.
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Want to refresh the crust or reheat your bread?
If you want to refresh the crispiness of your bread crust, run your loaf under water for just a second or spray with a water filled spray bottle. Place in the oven at 400° for 5-10 minutes until the water has baked off and your crust is crispy.
How do I maintain my starter? How do i bake bread with it?
Wether you've bought my dehydrated starter or my active starter "Miel," you'll be able to find sourdough guides on my social media pages and at the QR code on my business card.
I offer a comprehensive sourdough guide book, as well as video guides! Scan the QR code in the "Gallery" section of my website to gain access.
What if i want delivery?
I offer local delivery on a case-to-case basis. Please add a note in the additional comments section of your order that you would like DELIVERY. Include the delivery address. If I have time to deliver your order on the day you've selected, your order request will be accepted.
A delivery fee will be added to your order total. Delivery rates vary.
Can I pay in cash?
Im sorry to say we do not accept cash to ensure tracking of our orders and to provide a safety net for us and our clients. We accept Venmo, Cashapp, and all major debit and credit cards.
Order Issues/Refunds
Unfortunately, we do not give refunds. If the order was ruined (melted, dropped, deemed inedible, etc.) by an uncontrolled event before turning it over to you, I will remake the affected part or completely remake your order if not salvagable. I will reach out to you in the event of an issue to reschedule your pickup date/time if necessary.
Have a different question?
Please reach out to me via text message, Instagram DM or email
Phone: +18653095823
Email: dawnrobert.business@gmail.com
Instagram: @wisteria.bakeshoppe