How do I place an order and how far in advance should I place it?
Use the Request Order on the home page to place your order. It is suggested that you order two weeks in advance as the calendar books up quickly. Please note that a rush fee will be added to your total if your order is placed within two weeks of pick up, provided that I still have the availability for that particular week. Your order will not be considered confirmed until an invoice has been sent and payment has been made in full.
How do I choose designs for my cookie order?
You can send me photos for inspiration to make sure I capture your request to the fullest. If you don’t have a photo, you can describe an overarching theme with color preferences, names, and/or phrases, also including dates and ages, and I will design for you.
Do your treats have nuts, gluten or common allergens?
This food is made in a home kitchen and is not inspected by the Department of State Health Services or local health department. Ingredients include brown sugar, butter, egg, vanilla extract, flour, salt, powdered sugar, and meringue powder. You are responsible for informing the intended recipient of any allergens.
Do you give refunds?
An order can be canceled and refunded up to 30 days prior to your planned pick up date. Refunds will not be given on any order after it has been picked up. Cookies are made to order and carefully crafted/design designed to meet the needs of each customer, and therefore cannot be repurposed or sold to someone else.
Can I freeze your cookies?
Yes! My cookies freeze very well! Often times people will freeze the cookies if I am unavailable for the exact date you’d like. To freeze your cookies you will place the box directly in the freezer as they came to you.
You will take them out of the freezer the night before you are needing them. Do not open the container or Ziploc until the cookies have completely thawed. This is the most important step, opening the container may cause condensation and will ruin the cookies. Please note I am not responsible for any issues with freezing cookies.
How are your treats packaged?
Cookies are individually packaged and heat sealed for freshness. depending on the order size they are placed in a window box or large box for easy transportation. You can upgrade to a ribbon or individual boxes for an additional charge.
How will I get my order? Do you deliver or ship?
Orders will be picked up from my home in St. Cloud Wisconsin. Once your order is placed, your invoice will include the address. Pick up time will be arranged the week of your order. Cookies can only be shipped in Wisconsin and shipping is covered by the customer.