Q: How far in advance should I place my order? A: We recommend 4-6 weeks in advance. The earlier the better. We may be able to accommodate your order with less notice. Q: Is my order confirmed once I submit a request? A: Not yet! Submitting a request helps us gather details, but orders are only confirmed once approved and the non-refundable deposit is received. We’ll make sure the theme and style align with our brand before moving forward. Q: Do you accept all theme requests? A: We specialize in timeless, whimsical themes. We do not do most trademark or trending character requests. We love working with creative storybook inspired ideas - think fairies, unicorns, teddy bears, and floral themes. While these sweet tales are our specialty, we’re open to imaginative ideas that align with our dreamy, enchanting style. Q: What are your prices? A: Pricing is based on cookie style and design complexity. You can view our cookie styles descriptions, sample photos, and starting prices to select the best option for your event. A: Can I send you a photo for reference? A: Yes! We love seeing your inspiration. Just note that we use references images as a starting point - each set is uniquely designed and reflects our whimsical style. Q: What if something breaks or melts after pickup? A: Once treats leave our care, we’re not responsible for any damage due to heat, transport, or handling. We recommend following the provided care guides. Q: What form of payment do you accept? A: Zelle and Venmo. We prefer not to be paid in cash and do not accept checks. Q: What’s your policy on cancellations or refunds? A: All deposits are non-refundable, as materials and planning begin right away. If you need to cancel, please contact us as soon as possible and we’ll do our best to accommodate a future date. Q: Do you offer delivery or shipping? A: Pick-up only. Please arrive at your scheduled time. Q: Do you offer allergen-friendly options? A: Our treats are made in a kitchen that handles common allergens and are NOT allergy friendly. We can’t guarantee any item is free from cross-contact.