The deposit is dependent on order amount. Generally $25-75 per order. Each deposit is non refundable and must be paid within 48 hours of receipt of invoice. The due date will be reflected on the invoice. If the deposit is not paid by the due date the order will be canceled.
How soon will my order be confirmed?
Please allow 2-3 business days for order confirmation, final pricing and deposit information.
I have a rush order (needed in less than 72 hours) and cannot wait the 2-3 days for confirmation, how can i contact you?
Please text 513-202-6437, indicate that a rush order is needed. Full payment will be required for this option and is non-refundable once order has begun fulfillment.
What are your hours?
Saturday & Sunday 12-3.
I will be available Monday-Friday 9am to 7pm to answer inquiries.
What if I want same day order?
I don’t offer same day pick up unless you are ordering cupcakes. If a rush order is needed please text 513-202-6437.
What methods of payment do accept?
Apple Pay, Zelle, Venmo or cash.
What is the protocol if I am unsatisfied with my order?
If there is any issue with orders based on the taste, please notify What’s in the Box within 24 HOURS of pick up to receive a refund. The refund is dependent on the portion of the desserts that was brought back to us, and uneaten. If you are returning cake it is dependent on the uncut and undisturbed portion of the cake. Parts of the cake that are placed back into the box will not be refunded.
The non-refundable deposit is not included in the refund. In the event that you were not charged a deposit fee please assume the deposit is $25 for orders $50-100, $50 for orders $101-200 and $75 for orders $201+.
All refunds are sent back electronically. If paying the remaining balance or whole balance in cash all refunds are made electronically. Cash payments are deposited same day and we don’t have cash on hand.
Are deposits refundable?
No, deposits are non refundable. If for any reason I am unable to fulfill an order after it has been placed and paid, all money paid will be refunded and a credit will be placed on your account for a future order.
Can I change my order after it’s been placed?
Absolutely! You have up to 5 days before to make changes. If there is something that cannot be accommodated I will let you know. Please text 513-202-6437 to make changes.
What if i cannot pay for my order in full by the due date?
If the price is not within your budget, you are not obligated to pay the deposit or for the order. The contract goes into effect as soon as you accept the invoice. In the event that your balance is not paid in full, a 2% fee will accrue daily until the balance and associated fees are paid. If you are having issues making the payment, please communicate issues to work out an agreement to avoid the fee.
New rule for new customers:
Due to orders not being paid in full. New customers MUST have their balance paid in full 24 hours before the order is due. Failure to pay the balance by the 24 hour mark will result in the order will be cancelled and the deposit will be forfeited.
