Please call or text me at 314-356-6008 if you need to cancel your order. Orders may be canceled up to 2 weeks before the booked order date in order to receive a full refund of any payment made. ** Orders canceled with less than 2 weeks notice will forfeit the order deposit. Any payments outside of the deposit will be refunded.

Sugar-free options are not available at this this time. Sugar Cookies can be requested un-iced, to reduce the amount of sugar/sweetness. This still makes a delicious treat, especially with coffee or tea. Please let me know of you'd like to take advantage of this option.

Tilly & Lola's Bakeshop is a Cottage Bakery business. This means the items are prepared in a residential kitchen. I do not operate out of a storefront and goods are not made in a commercial kitchen.

A basic design includes: - 1-2 shapes/designs - Up to 4 icing colors A complex design includes: - 3+ shapes/designs - 4+ icing colors - Detailed design (multiple colors on one design, intricate design aspects, etc.) Not sure if your order would be basic or complex? No problem! Reach out to me and I can help guide you! Not sure if your order would be basic or complex? No problem! Reach out to me and I can help guide you!

Please contact me at 314-356-6008 for this request.

Currently, I do not ship any products, however customers have successfully shipped items themselves! Please let me know if you plan to ship your order so we can work together to properly prepare the order.

All Sugar Cookies are iced with home-made Royal Icing. Powdered sugar is the main ingredient, resulting in a pretty sweet taste. If you'd like to reduce the amount of icing used for your cookies, or would like to request no icing, please let me know.

All orders must be placed at least 2 weeks prior to the requested due date. Orders requested and accepted with less than 2 weeks notice will incur a Rush order fee.

I love when customers are prepared with inspiration for their order however, every artist has their own style and skill so I prefer to use it as an inspiration rather than an exact replica. I'll do my best to match your inspiration photo(s)!

Pickup is the standard method for you to get your order. I can deliver, however I have a very limited schedule (due to also working a full time job and other commitments) for deliveries. If delivery is needed, please let me know at the time the order is placed. Deliveries are limited to the St. Louis Metropolitan Area and will incur an additional fee.