When picking up your order, always place your order on a secure flat surface, never stack anything on top of your order.
When picking up your order during the warmer months, always make sure to transport your order within a vehicle that is air-conditioned.
NEVER leave your order exposed to direct heat for long periods of time, never leave your order in a vehicle.
When picking up your order during the cooler months, do not expose your order directly to your vehicles heat or heated seats.
Do not store your order exposed to heat.
How to store my order until I need it?
Best practice would be to keep your order refrigerated up to one hour prior to displaying your order.
Doing so will make sure the integrity of your order stays completely intact .
Exposure to heat or direct sunlight will cause you your order to melt.
When do you need my order?
We require a seven day notice for any orders.
We do accept rush orders if they fit within our current order frame, however rush, orders do carry additional processing fees.
Please reference our terms and conditions for said fees.
Is there a minimum order?
Yes, there is a minimum order.
Our minimum order is $20.
What if I need to cancel my order?
No worries, if you need to cancel your order, notify us within 48 hours of your order due date. Your deposit will be refunded minus the cost of any custom decorations you may have requested.
Rush, orders that are canceled will not receive a return of deposit, no credit will be given for future use.
What happens if I’m not available for my delivery?
During delivery, we will wait 10 minutes to deliver your order at said location. If we are unable to deliver your order during that time frame, the order will be returned back to the bakery. At that time you may contact us via email or Facebook messenger to reschedule your delivery for an additional $25 fee or arrange for pick up at no additional charge.
