We offer advanced local pick-up orders in Ridgeland, Ms (not Madison County). You can plan ahead and place an order up to 60 days in advance online. If you’re interested in local delivery, please contact us directly to place your order over the PHONE. If there's no answer please email Pastry.By.Nautica@Gmail.Com. We do not accept local delivery orders via our online advance ordering. How do I know my advance order has been received? - We will send you an email confirmation with all of your order details and a confirmation number after your order is placed. Please ensure your e-mail address is correct when placing your order. If you have not received your confirmation order, please check your Spam and/or Junk folders. If you need further assistance, please e-mail Pastry.By.Nautica@GMAIL.COM and a member of our team will be happy to assist you. Can I make changes to my advance order for local pick up? - All changes – limited to cancelling the order or removing item(s) – to advanced orders for local pick-up must be made at least 1 week ( 7 days ) in advance of your requested pickup time. We cannot accommodate same-day changes. If you need to make a change to your advanced order, you can e-mail Pastry.By.Nautica@Gmail.Com with your order confirmation and details and someone from our team will be happy to assist you. If you would like to ADD ITEM(S) to your existing advanced order, we recommend you place a new order for the additional advanced pick-up item(s). How do I cancel my advance order? - We understand that things change sometimes. If you need to cancel your order, please e-mail Pastry.By.Nautica@Gmail.Com or contact us at least 1 week (7 days) prior to your scheduled pick-up/ delivery time. We cannot cancel advanced orders within 7 days of the scheduled pick-up/ delivery time.

We do not refund any cancellations made less than 1 week ( 7 days) in advance of your chosen pick-up time. This includes order changes for future dates. As a policy, all our perishable treats & goods are final sale. We do not accept returns or offer refunds on any order that is placed outside of Hinds county. The Nauti Cookie Cafe does not offer refunds for delays caused by the consumer or our delivery partners due to weather, mechanical error, strikes, natural disaster, inaccurate delivery/ pick up information, mistakes on the part of our delivery partners’ employees or similar reasons. In the instance that you experience an issue with your order, please contact Pastry.By.Nautica@Gmail.Com Our policy is to have any request for a return, refund or exchange submitted within two (2) days (48hrs) of original purchase date and an original proof of purchase will be required for any resolution. A member of our team will be in touch as soon as possible. Each issue is handled on a case-by-case basis.

The best way to place an order is through our new online ordering system. However you can email us with your questions and we will be happy to help you. Do I have to place a deposit? - Yes, we kindly request a 75% non refundable payment in advance to guarantee your order. How far in advance to place orders? - For catering 1 week (7 days) before desired pickup date & time. - For pre orders 4 days (96hrs) on regular days Can I do SAME DAY pickup/ delivery ? - No, at the moment we are not offering Same Day pick-up/ delivery until further notice. What happens if I do not pick up my order? - You will be charged 100% of your order. We will keep your order in our facility until we are able to contact you. After 8hrs we will dispose the products, no refunds are available. If you wish to place the same order you may do so & pay the full price.

No. For gluten free goodies, please read the ingredients list as well as email Pastry.By.Nautica@Gmail.Com to request if said product is achievable. All of our products are produced in facilities where gluten is present, so we DO NOT recommend consuming products from Nauti Cookie Cafe if you are gluten-intolerant. We have marked utensils, containers and mixers to prepare our gluten free products. We also use different tables for the production of our products. However, if your allergy is very severe, we do not recommend our products because of the chances of cross-contamination.

No, although a majority of them contain dairy, eggs, or animals by product - by REQUEST ONLY do we can accommodate for vegans. And Yes, we're non GMO!

Storage and handling instructions can be found within each product’s description online. The Nauti Cookie Cafe's goods are meant to be enjoyed as soon as possible. We make food the old-fashioned way, without the use of preservatives or stabilizers.

Most of our ingredient information can be found under the product description on our website. You may also e-mail Pastry.By.Nautica@Gmail.Com and a member of our team will be happy to assist you.

We do not bake in an allergen-free environment. While we do have select products that do not contain wheat or nuts, all of our products are baked in an environment where wheat, milk, peanuts, tree nuts, gluten, eggs and soy may be present in high volumes. Due to the presence of these allergens at our baking facilities, we do not recommend consuming any of our desserts if you are allergic to wheat, nuts, dairy or eggs.