The Messy Confectioner, LLC

You will receive a custom quote and invoice with details about deposit payment and policy shortly after your inquiry— typically within 72 hours. Please note an invoice and custom quote DOES NOT guarantee a slot in our books— your order is NOT BOOKED until a deposit is received. A 50% nonrefundable deposit is due to secure your booking by the due date listed on your invoice or sooner. This deposit is put toward your quoted total balance. Booking slots are first come, first served— due to the nature of this business we cannot hold slots on our calendar without a deposit payment. A courtesy message will be sent if you had a consultation and your desired date becomes unavailable—a change of date or cancellation of order will be offered. A reminder message will be sent to you about a week before your deposit due date. If no payment has been received by the deposit due date noted on your invoice it will be assumed that you no longer wish to proceed with your order, regardless of our availability. You will receive a cancellation message via email or text. Any further interest with the order will require a new inquiry (original quote is subject to change.) If you are placing a last minute order ( 21-15 days until event) the 50% deposit is due within 48 hours of receiving your custom quote. If you are placing a rush order (14-8 days until your event) full payment is due within 24 hours of your inquiry. Orders with less than 12 days notice will acquire a rush fee of $35 applied to the total cost. NO ORDERS WILL BE TAKEN WITH LESS THAN 8 DAYS NOTICE! Your custom quote will outline your payment deadline. For last minute/rush orders, a booking slot will be temporarily held until your payment deadline.

If you do not send the deposit payment by the detailed deadline, your order request will be dropped from the booking queue and your slot will be forfeited. You will receive a cancellation notification. If you still wish to place an order you will have to reinquire as our availability and work load may have changed. Please note the initial quote is subject to change and the full amount of your order plus reinstatement fee and/or rush fee will be required IMMEDIATELY at that time to proceed with your booking. NO ORDER WILL BE TAKEN WITH LESS THAN 8 DAYS NOTICE. Upon completion of the order a picture of the item(s)will be sent to the customer with remaining balance due. The remaining balance must be paid in full the day before the event. Payment must be received prior to drop off/pick up of an order.