The Cookie Parlor is currently ran out of my home in Montello, Wisconsin.
How do I order?
You can order by pressing the ‘Request Order’ button located at the top of my homepage.
What forms of payment do you accept and is there a deposit?
I accept Cash, Venmo, and PayPal at this time. 100% of the order total is required to place an order and secure a pick up date on my calendar.
Can I make changes or cancel my order?
You can cancel your order at any time and receive a full refund. Please communicate with me if you wish to make changes or cancel your order as soon as possible.
Where do I pick up my order?
All pickups are contactless porch pick ups at my home unless we have agreed to a different plan ahead of time. Please only come during the specified day/time. If you cannot make it during that day/time, please communicate that with me ahead of time and I’ll do my best to accommodate.
What if I don’t show up to pick up my order?
If you have not picked up your order and have no communicated with me within (24) hours of your pickup time, your order will then be considered abandoned and no refund will be given. The Cookie Parlor will then have the right to put those items up for sale.
Do you accommodate to any diets such as vegan or Gluten free?
I’m sorry, I do not at this time.
What about allergies?
Because all of my items are made in my personal kitchen, there is a chance of coming in contact with allergens.
Don’t you need a license to bake and sell food to people?
Wisconsin passed a law called the Wisconsin Cottage Food Law that allows people to bake and sell non perishable food items to the public without a license. There are however, certain guidelines I must follow. My kitchen is not subject to any inspection, licensing, regulation, certification, or labeling from a state or federal agency.
Do you offer shipping?
Due to Wisconsin Cottage Food Law, I cannot ship outside of Wisconsin.
What are your buisness hours?
Pick ups can be scheduled for Tuesdays, Fridays, and Sundays between the hours of 8:00am - 6:00pm.
Do you offer a military discount?
Yes! 10% off your order total. Just send me a message prior to ordering and I’ll apply it!
I have an issue with my order.
If you are not happy with your order, please message me directly and I will do my best to figure out what went wrong and how to fix the issue. Seeing my customers happy is my number one priority!
How can I get ahold of you?
Message me directly through Facebook, send me an email, or contact me using this website in the “Contact Me” tab.
What are the next steps after I order?
After I receive your order request, I will send you a message within 24 hours to confirm your order and set up a time for pick up. If I cannot accommodate to the date you request, you will get a “Denied” message as well as another message from me seeing if there is another date that works between us.
How do I know what your availability is?
You can access my schedule on my homepage by pressing the “Availability” button. You will be able to see what days are not available, and will be able to see a month ahead. I suggest ordering sooner rather than later as I book up pretty quickly each week! I also require a minimum of (1) weeks notice to place an order due to the volume of orders I receive each week.
Do you have a minimum order amount for cookies?
Yes, I require a minimum of (1) dozen.
*(Excluding the Taste Tester 1/2 dozen box)
Do you offer delivery?
I do not OFFER delivery per se, but if you are located within my normal route I travel on a daily, I will drop off your order for an additional fee of $5. My normal route consists of Montello-Princeton-Manchester-Brandon-Fox Lake-Waupun-Beaver Dam. Any delivery outside of these will be dependent on your location and if I have the time that day to drop off. An additional fee will be determined by your location from my home. Otherwise, all pickups are porch pick ups at my home.
