We recommend placing your order at least 7 days in advance for mini bakes and 14 days in advance for custom designs. For larger or more intricate orders, please contact us earlier to ensure availability. Mini bakes can be ordered 7 days in advance.
What payment methods do you accept?
We accept payments via bank transfer, debit/credit cards, and other electronic payment methods. Full payment is required at the time of order placement.
Do you offer delivery services?
Yes! Delivery can be arranged via Uber upon your request. However: Once the order is handed over to the driver, The Confectionery UK is not responsible for its condition during transit.
No refunds will be given for delivery damages.
Can I collect my order instead?
Absolutely! Collection is preferred and available at our location. Please collect your order at the agreed-upon time. Uncollected orders are non-refundable.
Do your products contain allergens?
Our products may contain allergens such as nuts, dairy, gluten, soy, and others. Please notify us of any allergies when placing your order. We cannot guarantee allergen-free products and are not liable for unreported sensitivities.
Why canât I order just 2 cupcakes or small quantities below the minimum?
At The Confectionery UK, all items are made fresh to order to ensure top quality and taste.
Our recipes are designed for batch preparations which makes it impractical to produce fewer than 6 cupcakes or other minimum quantities without compromising freshness and efficiency.
We are not a retail shop where individual pieces are available for purchase. Each order is bespoke, tailored to your request, and baked specifically for you.
For these reasons, we maintain a minimum order of 6 cupcakes (or equivalent quantities for other products) to ensure the highest standards of freshness and quality.
Can I make changes to my order after confirming it?
Changes can only be made up to 7 days before the event and may incur additional charges. After this time, no further changes will be possible.
Do you offer refunds or cancellations?
Orders canceled within 48 hours of the scheduled date are non-refundable.
Refunds are only available if the fault lies entirely with The Confectionery UK.
How should I store my cake?
Keep cakes refrigerated until 1 hour before serving to maintain their freshness and quality. Improper storage may result in damage, for which we are not responsible.
Do you use photos of customer orders?
Yes, we may use photos of your orders for our portfolio or social media. If youâd prefer we donât, please let us know at the time of placing your order.
How do I contact The Confectionery UK?
There is quite a few methods. You can reach us via email at info@theconfectionery.co.uk for any questions or concerns. You can also drop us a WhatsApp message via +44 7342 577984 or on Instagram through @theconfectionery.uk
Why are your products more expensive than other cake shops and supermarkets?
Ah, the million-dollar question! (Donât worry, weâre not that expensive đ). Hereâs the scoop:
Only the Best Ingredients: We use real British butter in all our bakes â no margarine, cheese butter alternatives, or shortcuts here. Just rich, creamy goodness to ensure every bite is worth it.
Made with Love: Every cupcake, cake, or treat is handmade to perfection. No factory lines here â just pure creativity and care.
Fresh AF (Always Fresh): Everything is baked to order; we donât keep stock or cut corners. Your order is uniquely yours!
Bespoke Magic: Youâre not just buying a cake; youâre getting a little piece of edible art, tailored to your request.
We get that weâre not the cheapest option, but weâre all about quality, freshness, and a sprinkle of magic â and we think thatâs worth it! đ°â¨
