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AryannaSweets – Frequently Asked Questions (FAQ)
1. How do I place an order?
You can place an order directly through our website by selecting your desired sweets, adding them to your cart, and completing checkout.
2. What payment methods do you accept?
We accept major credit/debit cards and other payment options listed at checkout.
3. Can I cancel my order?
Yes—orders may be canceled within 24 hours of purchase.
After 24 hours, cancellations are not guaranteed due to preparation and production time.
4. How do I request a cancellation?
Please contact us through our website’s Contact page or email us at our support address with your order number.
5. Do you offer custom sweets?
Yes! We offer custom designs, colors, and themes. Please reach out with your request, and we’ll do our best to make it happen.
6. How far in advance should I place an order?
For regular items, we recommend placing your order at least 3–5 days in advance.
For custom sweets, please order at least 1–2 weeks ahead.
7. Do you offer delivery or pickup?
We offer both! Delivery availability depends on location, and pickup times are provided at checkout.
8. What if I have allergies?
Please review item descriptions for allergen information and contact us if you have specific dietary concerns. We cannot guarantee cross-contamination, but we do our best to accommodate needs.
9. What is your refund policy?
Refunds are considered on a case-by-case basis for issues such as incorrect or damaged orders. Custom and edible items typically cannot be refunded once made.
10. How can I contact AryannaSweets?
You can reach us anytime through the Contact form on our website or by emailing our support team.
annakeria4@gmail.com
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