WHEN SHOULD I BOOK MY ORDER? It’s best to book your order as soon as you have a date in mind. While I am sometimes able to accommodate last-minute orders, I highly recommend placing your order at least two weeks in advance to make sure I have the proper materials/ingredients for your beautiful creation! WHERE ARE YOU LOCATED? I’m located in Connelly Springs, NC. Delivery is available upon request based on delivery location. Delivery starts at $20 and increases based on mileage and distance. CAN YOU MAKE A CAKE LIKE THE PHOTO I SENT? I love to see the inspiration photos that you send as a reference for what you would like your cake to look like! I am not able to duplicate another baker's work exactly. I will try my best to replicate it, but since I am not the originator of the design, it will look different but similar. Colors, fonts, and styles will not be exact. Please keep in mind that many photos found online have been altered, have filters, or are AI, which cannot be replicated. HOW DO YOU ACCEPT PAYMENT? I accept cash, CashApp, Venmo, PayPal, and Apple Pay. All orders require a nonrefundable 50% deposit of the total. Your order is not confirmed or booked until you have paid the deposit and receive a confirmation text. The remaining half of your payment is due 7 days before the scheduled pickup date by 5 PM. Failure to pay the remaining balance by the deadline will result in an order cancellation. Deposits are nonrefundable. While I will try to remind you, it is your responsibility to pay your balance on time. I encourage setting an alarm or reminder. CANCELLATIONS AND REFUNDS Need to cancel your order? You will need to cancel your order 10 days before the pickup date. No refunds will be given as the deposit is nonrefundable. If I (the baker) have to cancel, you will receive a 100% refund. Cakes are no longer my responsibility once they have left my possession. I am not responsible for any damage or changes that occur during transport. If you are needing to reschedule to another date, it will be based on availability. Before changing the date on your order, it must be paid in full. Rescheduling must be done 14 days prior to the scheduled pickup date. There is a $20 rescheduling fee. CAKE SAFETY Multi-layer and multi-tiered cakes often have wooden dowels to support their height and weight. We do not recommend smashing faces or anything into the cake. Not all decor is edible. Many decor items, such as (but not limited to) sprinkles and fondant pieces, are hard and can cause dental damage, including cracked teeth. Customers acknowledge and accept this risk upon purchase. Allergy Notice: My products are made with ingredients that may contain common allergens, including dairy, eggs and gluten. While most of my products are nut-free, my kitchen is used to prepare items that may contain nuts. Although I take precautions to minimize cross-contamination, I cannot guarantee that my products are completely free of allergens. CAN I MAKE CHANGES TO THE CAKE AFTER I’VE BOOKED MY ORDER? When booking your order, you are paying for what you have confirmed and agreed upon. Any changes will be at an additional cost, depend on my availability- especially if closer to the pickup date, and may delay the pickup date of your cake. For flavor changes after booking your order, there is a $20 change fee. WHEN IS CAKE PICKUP? Cake pickup time is determined in advance based on availability. **BY REQUESTING AN ORDER AND PAYING YOUR DEPOSIT, YOU AGREE TO SWEETS BY MK’S TERMS & CONDITIONS**

If you are dropping off any toppers or décor for your order, they must be delivered 10 DAYS PRIOR to the pick-up date. If they are not delivered within this timeframe, you will need to apply the décor yourself. As the baker, I carefully plan each order in advance. I take measurements to ensure the box is appropriately sized, the board is sufficient, and the décor fits properly. Because we are in North Carolina, the weather can be unpredictable. When you place an order with me, you are booking an appointment. Please treat this appointment as you would with any other professional service. It is essential to be punctual, as I coordinate my schedule and other commitments around pick-up times. While I do not charge a late fee, please note that your order will be ready at the agreed-upon time regardless of delays on your part. I am unable to wait for late arrivals. If you miss the scheduled pick-up time, you will need to collect your order at my convenience, which may be hours or even days later. Please understand that there are no refunds for late pick-ups. Thank you for supporting my small business and respecting my time. As a family-owned operation, I value both your time and mine, and I appreciate your understanding. MY GUARANTEE Thank you for choosing me to be part of your special celebration. I take great pride in my work and guarantee that the agreed-upon flavors, size, and general design elements will be met. If you are not satisfied with your product(s), you must notify me at the time you receive your order. Please inspect your order before leaving the premises, as once it is accepted and you have left, refunds will no longer be considered. ALLERGY DISCLAIMER While I have strict processes in place to minimize the risk of cross-contact, please be aware that all products are prepared in an environment where allergens may be present. As such, I cannot guarantee that any product is completely allergen-free. REFUND POLICY Refunds or exchanges will not be provided for custom products that meet the agreed-upon quality standards once the cake has been picked up or delivered and "accepted" by you or a designated representative. Once a product leaves my possession, it becomes the responsibility of the customer. Refunds will not be issued for issues related to decorating style, color shade, or general decoration design, as these are subjective and inherently variable aspects of custom cakes. Refunds are only considered if the product does not meet the agreed-upon flavor, size, or general description. If you are dissatisfied with the taste or quality of your cake, you must notify me within 3 hours of the scheduled pick-up time. Refunds are offered at my discretion and may be issued as store credit for up to 50% of the order total. To qualify for a refund, the cake must be returned within 5 hours of pick-up with at least 75% of the cake remaining. Without this, no refunds or store credit will be issued. This policy is an integral part of my quality control process to ensure consistency and fairness for all clients. Please note that factors such as temperature, humidity, and storage conditions may affect the texture, flavor, or appearance of the cake after it leaves my care. I cannot be held responsible for changes caused by environmental factors beyond my control. DESIGN VARIATIONS While I make every effort to match requested designs as closely as possible, custom cakes are artistic creations and may have slight variations. Exact color matching may not always be achievable, though I will strive to come as close as possible. Additionally, variations in lighting and exposure may affect how colors appear. Refunds or discounts will not be issued for minor discrepancies in design, color, or other artistic elements. **BY REQUESTING AN ORDER AND PAYING YOUR DEPOSIT, YOU AGREE TO SWEETS BY MK’S TERMS & CONDITIONS**