You may send order inquiries through my social media accounts. 📲 Facebook (HypeKustomzllc) is the fastest and preferred way to contact me for business inquiries.

Orders must be booked up to 2 weeks in advance. New messages typically receive a response within 3 days.

Yes, rush orders may be accepted based on availability. A $50 rush fee applies for orders booked with less than 3 days’ notice. Orders booked within 2 days will automatically incur the rush fee once availability is confirmed.

Pickup is not available Tuesday–Thursday unless discussed and approved in advance. All pickup times will be confirmed once the order is finalized and prep day is scheduled.

Is a deposit required? Yes. A 50% non-refundable deposit is required to confirm your order. When is the remaining balance due? The remaining balance is due 24 hours before pickup. A notification invoice will be sent to finalize payment. What payment methods do you accept? I accept: Cash (Upon Approval ) CashApp Venmo Zelle Apple Pay If none of these are available, I can issue a cash invoice and schedule a time to collect both the deposit and final payment. ⚠️ Deposits are only accepted once pricing is quoted, confirmed, and the requested date is available.

Yes, delivery is available. $15 delivery fee + $1.75 per mile Please provide the delivery address when placing your order so pricing can be added to your final invoice. Can I change pickup to delivery later? Yes, but an additional $10 fee will apply if pickup is changed to delivery within 2 days of the confirmed date.

A $20 rush fee applies to all orders booked within 1 day of the requested date, pending availability.

Due to a full schedule and detailed preparation process, all sales are final once confirmed. Any errors must be addressed at pickup. If a major error occurs on my end (flavor, frosting, or theme), the issue will be corrected promptly or a product credit will be applied toward a future order. Once items are picked up and no issue is mentioned, no refunds will be issued. ⚠️ If no flavor is specified at the time of ordering, vanilla will be used by default. No refunds will be given for this reason.