Sweet Surprises By Jessi

Emersons Green, Bristol 📍

5⭐️ Food hygiene rated

Council registered and insured

Terms & Conditions

When placing a deposit with Sweet Surprises by Jess vou are agreeing to the following T&C's...

ALLERGENS

Gluten-free, dairy-free, and vegan options are available, but I must be made aware of any allergies or dietary requirements at the time of booking.

All products are made in a kitchen that handles gluten, dairy and nuts. I have had extensive allergen training from my years working as a chef, and every effort is made to minimise the risk of cross-contamination. However, I cannot guarantee products will be completely free from traces.

It is the customer's responsibility to ensure that accurate allergen information is passed on to anyone consuming products made by Sweet Surprises by Jessi.

DEPOSIT & PAYMENT

Due to the personalised nature of my products, a non-refundable deposit is required

at the time of booking. Orders are not confirmed, and dates are not secured, until the deposit has been received. If the deposit is not paid at the time of booking, the date will remain available and your order will not be confirmed. This means someone else may take up this date in the meantime.

Your deposit also secures any agreed quote. You are welcome to pay your balance in full at the time of booking if preferred.

Orders can be amended up to 14 days before the collection/delivery date, subject to availability, I reserve the right to retain the deposit as a cancellation fee.

In the unlikely event that I am unable to fulfil your order, your deposit and any other payments

made will be refunded in full.

DAMAGES

Please note I cannot be held responsible for any damage that occurs once products have left my possession. All products are carefully checked before leaving my property and are provided in the best possible condition. Cakes are supported with appropriate dowels, boards and boxes to help maintain their structure. Care instructions are placed on all packaging to help you look after your order correctly. It is the customer's responsibility to transpert and store products appropriately, following the guidance provided.

Extra care should be taken during warmer weather, as heat can affect the condition and stability of cakes and baked products, Once products have left my care, I cannot be held responsible for any damage caused by transportation, handling, storage or environmental conditions. Refunds, replacements or compensation cannot be offered for any damage that occurs after collection or delivery.

For postal orders, I spend additional time, care and resources on protective packaging to help keep your products secure during transit. However, once an order has been handed to the courier, it is outside of my control. In the unlikely event that damage occurs during delivery due to courier handling, I am unable to offer refunds or replacements.

DESIGN & CREATIVE CONTROL

I reserve the right to make small adjustments where necessary to ensure the best possible result, including changes to colours, positioning or decorative elements. I will not copy another person's work exactly, and I cannot copy AI designs down to every detail. Each order will be created in my own style, using your photos as inspiration only. I will always aim to create your order as clossly as possible to the agreed design. However, handmade products may have slight variations, and no two cakes or baked goods will ever be identical.

COLLECTION & STORAGE

Customers are responsible for collecting their orders at the agreed time and ensuring they are transported safely. Cakes and baked products should be kept level, secure and away from direct sunlight or heat during transportation, Once collected, products should be stored according the care instructions provided, Sweet Surprises by Jessi cannot be held responsible for any damage caused by incorrect storage or handling after collection.

CUSTOMER SUPPLIED ITEMS

Customers are responsible for providing items that are suitable for food use unless discussed otherwise.

PHOTOGRAPHY & SOCIAL MEDIA

I reserve the right to photograph completed orders and use images for promotional purposes, including social media and marketing. If you do not wish for your order to be photographed or shared, please let me know at the time of booking.