SWEET STICKS TREATERY TERMS & CONDITIONS These Terms & Conditions apply to all orders placed with Sweet Sticks Treatery. By placing an order, the customer acknowledges that they have read, understood, and agree to these Terms & Conditions. Sweet Sticks Treatery may update these terms from time to time, and the version in effect at the time of the order will apply unless otherwise stated. 1. Orders and Payment 
All orders are subject to availability and confirmation. A deposit or full payment may be required before production begins. Full payment, less any deposit already paid, is due at the time of pickup or delivery. Customers are encouraged to place orders as early as possible, and no later than two weeks before the requested need-by date. Orders placed less than two weeks in advance may be subject to a rush fee at the sole discretion of Sweet Sticks Treatery. Any such fee will be disclosed to the customer before the order is accepted. Any requested changes to an order after it has been placed are subject to approval and are not guaranteed. Prices and availability are not guaranteed until the order has been confirmed. Sweet Sticks Treatery reserves the right to deny or cancel service at any time. 2. Deposits and Cancellations 
Orders over $50 require a non-refundable deposit equal to 50% of the total order price. Deposits are applied to the final balance due and are required to help cover upfront material costs and reserve the requested need-by date. Deposits are non-refundable unless otherwise agreed in writing. If a customer cancels an order at least two weeks before the need-by date, the full deposit will be returned. Cancellations made less than two weeks before the need-by date will result in forfeiture of the full deposit. 3. Pickup and Delivery 
Customers are responsible for providing accurate pickup or delivery information. Sweet Sticks Treatery is not responsible for delays, missed pickups, or damage occurring after the order leaves its possession. Orders must be picked up, or received if being delivered, on the agreed date and time. A grace period of 30 minutes will be allowed unless otherwise stated. If the customer is unavailable to accept delivery or fails to pick up the order, and does not contact Sweet Sticks Treatery to reschedule by the end of the day, the order may be deemed abandoned at the sole discretion of Sweet Sticks Treatery. Abandoned orders may be discarded for food safety reasons or sold to another customer to help recover product costs. No refunds, credits, or replacements will be issued for abandoned orders. Delivery is available for an additional fee of $10 within a 25-mile radius of Sweet Sticks Treatery’s home base. Delivery beyond that radius may be available at the discretion of Sweet Sticks Treatery and only if the fee and terms are agreed upon in writing. 4. Home Kitchen and Allergies 
Products are prepared in a home kitchen that may come into contact with wheat, eggs, dairy, soy, nuts, and other allergens. Sweet Sticks Treatery cannot guarantee an allergen-free environment. Customers must notify Sweet Sticks Treatery of any allergies before placing an order. Customers acknowledge that products are made in a home kitchen not subject to state inspection. 5. Final Sale and Claims 
All goods are made to order, perishable, and final sale unless otherwise agreed in writing. Any visible issue or defect, including missing items, must be reported before the order is accepted at pickup or delivery. If the customer refuses acceptance at pickup or delivery and there are no visible issues or defects, the deposit will not be refunded. The customer may either pay the remaining balance and accept the products, or leave them at no extra charge. Any issue not visible at the time of pickup or delivery must be reported to Sweet Sticks Treatery within 24 hours of pickup or delivery and must include clear photographs of the issue. Sweet Sticks Treatery is not responsible for damage, spoilage, or quality changes after the product leaves its possession. Because products are handcrafted, minor variations in appearance, color, or decoration are normal and do not constitute defects. Taste or texture preferences also do not constitute defects. If Sweet Sticks Treatery confirms a valid defect or issue, a replacement, refund, or store credit may be issued at its discretion for the order price. No claim will be accepted after the product has been consumed. 6. Custom Orders 
Custom or special designs will be made based on the approved details provided by the customer. Small variations in color, texture, or decoration may occur and are not considered defects. Inspiration photos are for reference only and are not a guarantee of exact replication. 7. Handling and Care 
Customers are responsible for proper storage after pickup or delivery. Sweet Sticks Treatery is not responsible for spoilage, damage, or quality issues caused by heat, sunlight, handling, transport, or improper storage. Care and storage information will be provided at pickup or delivery and may also be available on Sweet Sticks Treatery’s website or social media pages. 8. Photo Use Permission 
Sweet Sticks Treatery may photograph products, the decorating process, or finished orders for use on its website, social media, menu, or other marketing materials. By placing an order, the customer grants permission for such use unless the customer requests in writing that the order not be shared. 9. Limitation of Liability 
To the fullest extent permitted by law, Sweet Sticks Treatery is not liable for indirect, incidental, special, or consequential damages arising from the order or the use of its products. 10. Acceptance of Terms 
By placing an order with Sweet Sticks Treatery, the customer confirms that they have read, understood, and agree to these Terms & Conditions.