1. How long will it take to receive my order? All orders ship out within 3 business days of purchase. You’ll receive tracking info once your treats are on their way! ⸻ 2. Do you offer local pickup or delivery? At this time, we are shipping-only. But stay tuned—local pickup or pop-up events may be coming soon! ⸻ 3. Do your products contain allergens? Yes. Our cookies are made with dairy, eggs, nuts, and wheat, and prepared in a kitchen that handles common allergens. We cannot guarantee allergy-free products and are not responsible for allergic reactions. ⸻ 4. How should I store my cookies? Cookies are best enjoyed fresh, but you can store them in an airtight container at room temperature for up to 5–7 days, or freeze them for up to a month. (Pro tip: microwave for 10–15 seconds for that fresh-baked taste!) ⸻ 5. Can I customize an order or request a special flavor? We love hearing your ideas! For custom requests, feel free to contact us through our website or Instagram DMs. We’ll do our best to make it happen if our schedule allows. ⸻ 6. Where do you ship? We currently ship within the U.S. Want us in your city? Let us know where you’re snacking from! ⸻ 7. Who is Sweet Maryann? Sweet Maryann’s is named in honor of my late grandmother, whose love and warmth is inspired this business. Every cookie carries a little piece of her heart—and now it’s shared with you. 💛

FAQs How do I place an order? All orders are placed directly through our Bakesy shop. Orders are confirmed once payment is received. ⸻ When do orders open & close? Cookie & treat orders open Wednesday at midnight and close Friday at 12 PM (noon). ⸻ When will my order be ready? Orders are baked fresh and will be ready or shipped the following Monday after the order window closes. Unless a local popup is in place. ⸻ Do you accept custom orders? Yes! Custom cake orders must be placed at least 7 days in advance. ⸻ Do you ship? Shipping is available on select items. Shipping times may vary once packages are with the carrier. ⸻ Is local pickup available? Yes, local pickup is available for select items. Pickup details are sent after checkout. ⸻ Refunds or cancellations? All sales are final unless We are at fault for anything that can prevent us from fulfilling your order. ⸻ Allergy information Products are made in a kitchen that may contain nuts, dairy, eggs, wheat, and soy. We cannot guarantee allergen-free items. ⸻ What if my order arrives damaged? Please contact us within 24 hours of delivery with photos so we can help. ⸻ How should I store my treats? Storage instructions are included to keep your treats fresh. ⸻ How can I contact you? Please use the contact option in our Bakesy shop or our listed business contact.