1. How far in advance should I place my order?
To ensure availability, orders should be placed 2–3 weeks in advance. Weddings and large events may require 4–6 weeks’ notice. Limited last-minute orders may be accepted based on availability and may include a rush fee.
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2. How do I place an order?
All orders are placed online through my official ordering system using the link below:
👉 Order Here:
https://bakesy.shop/b/sweet-indulgence-by-jiovania/getreviews
Once your order is submitted and approved, you will receive confirmation and payment details.
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3. Is a deposit required?
Yes. A non-refundable 50% deposit is required to secure your order date and begin production. The remaining balance is due no later than 5 days before pickup or delivery.
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4. Are deposits refundable or transferable?
Deposits are non-refundable. A one-time date transfer may be considered with proper notice and availability.
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5. Do you offer tastings or sampler boxes?
Yes! Cake sampler boxes are available for weddings and special events and must be ordered in advance. Availability is limited.
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6. What flavors and fillings do you offer?
I offer a variety of classic and specialty flavors, including custom combinations. Popular options include chocolate, vanilla, strawberry, red velvet, carrot cake, and seasonal selections.
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7. Do you accommodate dietary restrictions?
Some accommodations can be made (such as nut-free upon request). Please note: all desserts are prepared in a kitchen that may contain allergens. Vegan or sugar-free options are not currently offered unless stated.
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8. Do you offer custom designs and themed cakes?
Yes! Custom cakes and desserts are my specialty. Inspiration photos are welcome. Please note that designs are custom-created and not exact replicas of reference images.
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9. Do you offer delivery?
Delivery is available for an additional fee and is based on distance and order size. Pickup and delivery options are selected during the ordering process.
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10. What forms of payment do you accept?
Payments are accepted electronically through the ordering system. Full payment must be completed before order release.
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11. What is your cancellation policy?
Cancellations must be made at least 7 days prior to the scheduled event date. Deposits are non-refundable.
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12. Do you offer dessert shooters and dessert tables?
Yes! I specialize in dessert shooters, cake pucks, and dessert table displays for birthdays, showers, weddings, and corporate events.
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13. Can I make changes after placing my order?
Minor changes may be requested up to 7 days before your event, subject to approval. Major changes may result in additional fees.
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14. Do you offer edible images and custom toppers?
Yes! Edible images, custom toppers, and personalized details are available and include an additional charge.