Ordering Policy A 50% deposit is required to secure your date. Dates are not held without a deposit. The remaining balance is due at pickup. --- Turnaround Time Regular orders require 48 hours notice. Large orders require at least 2 weeks notice. --- Payment Methods Deposits may be paid through: • CashApp • Venmo • Secure Bakesy checkout Final payment may be made through: • CashApp • Venmo • Secure Bakesy checkout • Cash --- Refunds & Cancellations Refunds or cancellations are handled case‑by‑case and must be within a reasonable time frame. If Sweet High Society is at fault, a refund or resolution will be discussed. Once work has begun, all sales are final. --- Pickup & Delivery We offer local pickup in Southbridge, MA and courier delivery for an additional fee. The exact pickup address is provided after your order is confirmed. --- Late Pickup Policy Please arrive on time. We cannot remake items that melt, wilt, or are damaged due to late pickup or improper handling. --- Custom Themes & Add‑Ons Theme upgrades, chocolate molds, and fondant decorations are available for an additional fee. Pricing varies based on complexity. --- Allergy Notice Our treats are made in a kitchen that handles nuts, dairy, gluten, and soy. We cannot guarantee allergen‑free products. --- Storage & Care Keep treats refrigerated until serving especially on hot days. Strawberries are best enjoyed the same day.

🍬 Sweet High Society — Ordering Policy Most standard orders require 24–48 hours’ notice. This gives the mascots enough time to gather ingredients, prep, and schedule your treats with care. Custom orders and Party Packs require a minimum of 2+ weeks’ notice. These orders involve extra design, planning, and production time — the mascots need space in the calendar to make everything perfect. Rush orders may not be accepted depending on the schedule. If the calendar is full, the mascots cannot squeeze in additional orders. Submitting an order request does not guarantee availability. Your order is only confirmed once the deposit is paid and your date is officially locked in. 🍬 Payment & Deposit Policy A non‑refundable deposit is required to officially lock your order into the Sweet High Society schedule. Once the deposit is paid, the mascots get to work prepping your treats. Without payment, your order isn’t confirmed and production cannot begin. If payments are repeatedly missed or left unpaid, the mascots may not be able to accept future bookings. Sweet High Society reserves the right to decline new orders from customers with unpaid or overdue balances. 🍬 Cancellations & Refund Policy Cancellations require at least 24 hours’ notice. This gives the mascots enough time to adjust the schedule and ingredients. All deposits are non‑refundable. Your deposit secures your date, ingredients, and production time — once it’s paid, it cannot be returned. No refunds are issued unless Sweet High Society is at fault. If SHS makes an error, the mascots will make it right. Otherwise, all sales are final. Same‑day cancellations or no‑shows are not eligible for refunds or credits. Your treats were already planned, prepped, or started.