Submit an order request through our website. Orders are reviewed within 24 hours. If accepted, an invoice with payment details will be sent.

No. Submitting an order request does not automatically confirm your order. Your order is confirmed only after you receive an invoice and the required deposit is paid.

Yes. A 50% non-refundable deposit via e-transfer is required to confirm all orders. This allows us to reserve your order, purchase ingredients, and schedule preparation time. Orders are not confirmed, and preparation will not begin until the required deposit has been received. The remaining balance is due upon pickup or delivery. Cash or e-transfer is accepted.

Yes. You’re welcome to pay the full amount upfront if you prefer. While a deposit is required to secure all made-to-order items, full payment is always appreciated and helps us prepare your order smoothly.

We accept e-transfer for all orders. A deposit via e-transfer is required to secure all made-to-order items. If you prefer to pay the remaining balance in cash at pickup, please email bakedbysweetdaisy@gmail.com after receiving your invoice so this can be noted on your order. When sending an e-transfer, please include the product(s) ordered and your order number in the payment notes so we can match your payment correctly.

If an e-transfer is sent for more than the invoice total, the excess amount will be returned via e-transfer. Please ensure the amount sent matches the invoice total.

Regular orders: A minimum of 2 days’ notice is preferred. Bulk orders, grazing tables, dessert platters, and special events: Please allow a minimum of 1 week’s notice. Same-day or next-day orders may be available depending on availability.

Pickup is available during the following preferred times: • Friday: 5:00 PM – 8:00 PM • Saturday: 10:00 AM – 3:00 PM • Sunday: 10:00 AM – 12:00 PM and 4:00 PM – 7:00 PM Pickup times are subject to availability and will be confirmed with your order.

Pickup / meet-ups are available in London, Ontario only. For a list of preferred meetup areas, please see the FAQ titled “Which locations are available for pickup?” Preferred meetup areas are North and West London, when available. Pickup details are reviewed and confirmed after your order request is accepted. If needed, we will contact you by email to coordinate final pickup details.

North / North-West London 📍 Hyde Park Square – Giant Tiger / Dollar Tree 1175 Hyde Park Rd, Unit 2A 📍 McDonald’s – Walmart Hyde Park 1280 Fanshawe Park Rd W 📍 McDonald’s – Sherwood Forest Mall 1175 Wonderland Rd N West London 📍 Real Canadian Superstore Oakridge 1205 Oxford St W 📍 McDonald’s 61 Oxford St W 📍 McDonald’s 520 Oxford St W East London 📍 McDonald’s 103 Fanshawe Park Rd E South London (Limited) 📍 McDonald’s 1033 Wonderland Rd S Meetup locations are subject to scheduling and availability. Whenever possible, pickup is preferred in North and West London.

Yes! Delivery is available within London, ON. • Delivery fee starts at $7 (minimum order: $30). Delivery fees may vary depending on location. • FREE delivery on orders of $50 or more. • Delivery date and time are subject to availability and will be confirmed with your order. • During the winter months, delivery may be unavailable due to weather conditions. Pickup is available year-round from Hyde Park, London. ❄️ • Orders outside London cannot be accommodated at this time.

Yes! All desserts are made to order to ensure freshness and quality.

Our desserts are made using common baking ingredients and may contain: • Dairy • Eggs • Wheat / gluten • Soy Specific products include: • Cheesecakes (e.g., Biscoff Cheesecake): Contain dairy, wheat/gluten. • Float Cakes (e.g., Peach, Mango): Contain dairy and wheat/gluten with fruit-based layers. • Cookies & Crinkles: Contain dairy, eggs, wheat/gluten, and cocoa/chocolate-based ingredients. If you or your guests have allergies or dietary concerns, please contact us before ordering.

If no deposit has been paid yet, you may cancel or request changes by emailing bakedbysweetdaisy@gmail.com as soon as possible. Orders without a paid deposit are not secured and may be cancelled without penalty. A cancellation notification will be sent by email if an order is cancelled.

Because all desserts are made to order, deposits are non-refundable once paid. If you need to cancel or reschedule after paying the deposit, please contact bakedbysweetdaisy@gmail.com as soon as possible. Requests are reviewed on a case-by-case basis, depending on timing and preparation status. A cancellation notification will be sent by email if an order is cancelled.

Rescheduling may be requested at least 24 hours before the scheduled pickup time and is subject to availability. Requests made the day before or on the day of pickup cannot be accommodated and will be treated as cancellations.

We understand that unexpected situations can arise. While our standard rescheduling and cancellation timelines still apply, exceptional circumstances may be considered on a case-by-case basis at our discretion. Please note that refunds or rescheduling cannot be guaranteed for made-to-order items.

If the required deposit is not received by the due date, the order may be cancelled to free up availability. If you would still like to proceed, you are welcome to submit a new order request, subject to availability. A cancellation notification will be sent by email if an order is cancelled.

Cancellations made the day before pickup are non-refundable. At this point, ingredients have already been purchased and preparation has begun for made-to-order items.

Because all desserts are made to order, same-day cancellations are non-refundable. Once an order reaches the pickup day, ingredients and preparation time have already been allocated, and we’re unable to offer refunds at that stage.

If a customer does not arrive at the scheduled pickup time and does not contact us, the order will be considered a no-show and is non-refundable. Because all desserts are made to order, no-shows cannot be refunded or rescheduled.

During periods of severe weather (such as snow or ice storms) or other unforeseen circumstances that make travel unsafe, pickup arrangements may need to be adjusted. We will contact you by email as soon as possible to discuss rescheduling or refund options if the order cannot be safely fulfilled. Customer and seller safety will always be the priority. We appreciate your understanding during inclement weather.

We kindly ask that you double-check your pickup location before submitting your order. If you need to change your pickup location, please notify us at least 24 hours before your scheduled pickup so we can update your order accordingly. Same-day location changes may not be possible due to scheduling and planned routes.

If you’re running late, please email us as soon as possible so we’re aware. Same-day pickup time changes may be limited and are not guaranteed, as pickup routes and schedules are planned in advance. We’ll do our best to accommodate when possible, but availability cannot be promised. If you know ahead of time that you’ll need a different pickup time, please email us at bakedbysweetdaisy@gmail.com at least 24 hours in advance.