I recommend placing your order as early as possible, as my calendar fills up quickly! Ideally, orders should be placed at least 2-4 weeks before your event, but more notice is always appreciated. Availability is especially limited around holidays, so be sure to book early to secure your date!
Do you have an order minimum?
We require a minimum order of two dozen cookies per custom order. Smaller orders may be accommodated on a case-by-case basis, depending on availability.
Do you require deposit?
Yes, a 50% deposit is required for all orders placed more than 2 weeks before your event to secure your date. Orders placed within 2 weeks of the event must be paid in full at the time of booking. Your order is not confirmed until payment is received. If you are local and prefer to pay with cash, please reach out and contact me.
Are custom cookie cutters needed for my order?
If a custom cookie cutter is required for your order, there will be a $2.50 fee per custom cutter. Any applicable taxes or additional fees related to your order are the responsibility of the client.
Can I make changes to my order once it is placed?
Once your order is confirmed, you will receive a mock-up drawing of your custom cookie designs for approval. Changes must be submitted before final payment is made, which is typically 14 days prior to you event date. Any modifications requested after final payment may be incorporated at the discretion of Sugar’d Notes Cookie Co. LLC. Custom orders cannot be cancelled once final payment has been made.
How big are your cookies?
My standard size cookies are approximately 3-4" in length and 5/16” thick. “Mini” cookies are available upon request and they are approximately 1.5-2” in length and 5/16” thick.
What kind of icing is on the cookie?
Each sugar cookie is decorated with a custom design made of royal icing.
How are cookies packaged?
Each cookie is individually heat-sealed in food-safe plastic to maintain freshness for up to three weeks at room temperature. Cookies are then placed in bakery boxes for pick up or delivery.
How do I store my decorated sugar cookies?
Cookies packaged in heat sealed bags can stay fresh in an air tight container on your counter for up to 3 weeks. *Be sure to keep them out of direct sunlight and do NOT store in the refrigerator, this will ruin the icing.
Can I freeze my decorated cookies?
YES! They freeze beautifully! ❄️ Cookies can be placed in an airtight container and placed in the freezer for up to a few months. To thaw…remove container with cookies from the freezer and place on the counter (lid to remain closed) until all condensation on the outside of the container is gone. Then open the container and ENJOY!
Do you offer shipping?
Yes, I do offer shipping for an additional fee, depending on availability. Orders that require shipping must be placed at least 3 weeks in advance. While I take great care in packaging your cookies to keep them as safe as possible, I am not responsible for any breakage that may occur during transit.
Can you accommodate allergies?
Our products are made in a home kitchen inspected by the Pennsylvania Department of Agriculture. However, this kitchen also processes wheat, eggs, dairy, soy, and nuts. We cannot accommodate severe allergies, and it is the client’s responsibility to disclose potential allergies and inform their guests of possible allergen exposure. Sugar’d Notes Cookie Co. LLC is not liable for any allergic reactions resulting from the consumption of our products.
What ingredients do you use so I can check for possible allergens?