•A minimum of 2 weeks is required for orders of 3 dozen or less.
•A minimum of a month is required for orders of 5 dozen or more.
What kind of baked goods do you offer?
•I currently offer decorated sugar cookies, stuffed cookies, cookie cakes and cookie cupcakes.
How can I pay my deposit/balance?
I currently accept online payments through Venmo, Apple Pay, and Zelle. Please note that cash is not accepted at this time.
Deposits are due within 48 hours of receiving your invoice. If you need additional time, feel free to reach out — I’m happy to work with you when possible.
Remaining balances must be paid in full at least 7 days prior to pick-up. I’m unable to accept payment at or after pick-up. This policy ensures I’m compensated for the time, preparation, and detail that go into creating your order.
Are your products made from scratch?
•YES! All of my cookies, fillings, and icings are made from scratch using quality ingredients! The only exceptions are a few add-ins like sprinkles, candies, or cookies (e.g. Oreos or Reese’s), which are store-bought to ensure consistency and flavor. I’m always happy to answer questions about specific ingredients if you have any concerns!
Do you offer delivery?
•I am currently pick-up only.
I’m running late! What should I do?
I know life can get busy! Please plan to arrive within 15 minutes of your scheduled pickup time so your treats are at their freshest.
If you arrive more than 15 minutes late, a $15 late fee will apply for every 30 minutes past your pickup time.
However, if you let me know at least 1 hour before your scheduled pickup that you’ll be late, the late fee will be waived.
*Orders not picked up within 1 hour of the scheduled time will need to be rescheduled for a later pickup date/time, and additional fees may apply.
Thank you for helping me keep all orders on time and delicious!
Can I change, cancel or reschedule my order?
Of course! I allow ONE reschedule per order (for orders of 3 dozen or less). Your new date must be available, and you must notify me at least 7 days before your original pickup date.
🔸 A second reschedule will require a new deposit.
Can I cancel my order?
Yes, cancellations are okay—but please notify me at least 7 days before pickup.
🔸 Please note: All deposits are non-refundable.
Can I make changes to my order?
Small changes, yes! For orders of 3 dozen or less, you can update details like colors or theme up to 14 days before pickup.
🔸 Major changes (flavor, quantity, etc.) may not be guaranteed.
How should I store my custom cookies?
Custom cookies are decorated with royal icing, which is sensitive to heat and sunlight. Please keep them out of direct sun and away from heat, storing them in a cool, dry place.
• Refrigeration is not necessary; these cookies do best at room temperature.
• If you’ve ordered in advance and plan to freeze your cookies for an event, please contact me directly for detailed instructions on how to properly freeze and defrost them to maintain freshness and decoration quality.
Can I reheat my cookies?
•This applies only to stuff’d cookies and drop cookies. Yes! Around 10 seconds in the microwave warms up the cookies enough to get a gooey center again.
*NOTE: please do not microwave or reheat any cookies that have icings or toppings. (Ex: strawberry shortcake)
Do you offer gluten free options?
Yes! I offer a few cookie flavors in a gluten-free option. I personally follow a mostly gluten-free lifestyle and do my best to maintain a gluten-free environment when preparing these treats. However, please note that a fully gluten-free kitchen cannot be guaranteed due to cross-contact risks.
I have dietary restrictions and/or allergies, what should I do?
Please let me know about any dietary restrictions or food allergies before placing your order. I take all allergies seriously and will gladly advise you on which products may not be safe for consumption. I’ll do my best to accommodate your needs wherever possible.
Please note:
🔸 While I do my absolute best to sanitize and use separate tools when preparing allergy-friendly or dietary-specific items, my kitchen is not nut-free or gluten-free. Cross-contact may still occur.
Your safety is important to me, and I’m always happy to answer questions about ingredients or preparation practices.
Do you offer seasonal items?
•I do! I love the holidays and often offer fun pre-sale items for holidays like Halloween, Christmas, Easter and Valentine’s Day.
•All seasonal sales are subject to availability.