A 50% refundable deposit is required to secure your order at the time of booking. Orders are not confirmed until the deposit has been received. The remaining balance is due five days before your schedule pick up or delivery. Failure to submit the final payment by the due date, may result in cancellation of your order if no prior communication arrangements have been made.

Pickup: Pickup is available during schedule hours in Lakeland, Florida. Once an order has been picked up, Sprinkled with Joy is not responsible for any damage caused during transportation, handling, or storage. Delivery: Local delivery is available within 20 miles for a fee. Further delivery must be discussed. After delivery has been completed, responsibility for the treats transfer to the customer. 

For best quality, keep treats in a cool, dry place away from direct sunlight or heat.

We understand that plans change! We are happy to accommodate order changes whenever possible. Change request made within three days of your event cannot be guaranteed, as supplies and ingredients may have already been purchased. Once your treats have been prepared or decorated, no further changes can be made. 

Because every order is custom-made, we have the following cancellation and refund policy: - The 50% deposit is not refundable and secure your event date. -No refunds will be issued for orders that are not picked up or accepted at the scheduled time. -No refunds will be issued for orders within three days of pick up or delivery. -Cancellations make more than seven days before the event date will receive a full refund minus the deposit.