Payments & Order Confirmation Q: When is payment due to secure my order? Payment must be submitted by 11:59 PM EST on the day the order is placed to secure your requested “need by” date. Q: What happens if I don’t pay on time? Orders will be automatically cancelled if payment is not received within 48 hours of placing the order. To avoid cancellation or delays, please ensure timely payment. Q: What if the date I would like is not available? Please reach out to our team so we can discuss alternative dates. Additional fees may apply for squeeze-in or rush orders. ⸻ Order Collection Q: What happens if I don’t collect my order on time? To ensure quality and freshness, Something Sweet by RJ will not be responsible for orders not collected within 2 days of notification of completion. Orders not collected within 3 days will be considered forfeited, and no refunds or replacements will be provided. ⸻ Delivery Q: Are there delivery fees? Yes, delivery fees may apply depending on the location and size of your order. Our team will provide the applicable delivery charges when you place your order. ⸻ Shipping Q: Do you offer order shipping? Shipping is available for an additional cost. Please contact our team to verify the shipping cost and discuss carrier preferences. Note: Something Sweet by RJ will not be responsible for orders lost or damaged by shipping carriers. ⸻ Customization & Special Requests Q: Can I customize my order? Yes, we offer customization options. Please contact our team to discuss your requirements. Additional fees may apply for custom designs or special requests. ⸻ Order Changes & Cancellations Q: Can I change or cancel my order? Changes or cancellations may be possible depending on the order status. Please contact our team as soon as possible to request changes or cancellations. Some orders may incur additional fees, and some may not be eligible for cancellation once production has started. ⸻ Refunds & Replacements Q: Are orders refundable? Orders are non-refundable. However if our product does not meet your needs and the issue is at fault of Something Sweet by RJ, we will be glad to discuss the situation and provide a replacement if needed.