SNSB understands that plans change and we will gladly assist you in making changes to your order date and time whenever possible. We accept changes (flavors, fillings and some designs) for your order with 7 days notice before delivery or pick up date. This does not apply last minute orders placed with less than 48 hours or cakes with intrincate designs. This is because for some designs (such as sugar flowers or 3D characters) our team may need more than 10 days in advance to start working on the decoration of your cake. All changes must be handled and confirmed directly with SNSB.

We accept cancellations up to 7 days before the delivery or pickup date. However, this does not apply for last minute orders placed with less than 48 hours, or intrincate cake designs (highly decorated cakes). SNSB reserves the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, preparation and priorization of the order. Charges for cancellations will be as follows: 15 days or more prior to pick-up or delivery date, 75% of your order total will be returned as store credit, valid for one year starting from the date of cancellation. If there is any balance pending this will be due immediately. 7 days or more prior to pick up or delivery date, 50% of the entire order will be charged. If there is any balance pending this will be due immediately. less that 7 days prior to pick-up or delivery date, no refunds will be given, and the total amount of the order will be due. It is entirely up to SNSB’s discretion to change or otherwise offer any other options to the customer.

We take pride in all our products. If you are unhappy with your order and/or purchase when picking up or within 24 hours of pick-up, working days, immediately notify us of your concern. Any requests for refund to be considered must have no less than 75% of the original item to be returned. SNSB reserves the right to determine refund eligibility. NO CASH refunds, only store credit. SNSB is not responsible for orders once they leave our premises. We are not responsible for any damage occurring to the items during transport, set-up or any time thereafter. Keep in mind that most treats are very fragile and damages can happen if not handled properly, such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with the refund policies stated below. Full refunds requested after the treats have been accepted and picked up will not be honored. You may qualify for a partial refund in the form of a store credit if the product is brought back and the quality of the cake is determined to not meet our standards. Treats must be brought back to us within a timely manner, preferably with 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of SNSB. Please understand that we cannot issue refunds for treats that have already been eaten. *Store credit is based on how quickly the treats are returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours. Special orders that are not picked up will NOT be refunded. The following scenario is the only instance when we may provide a partial refund in store credit: If you come for pick up or if upon delivery the treats do not meet your expectations (i.e. designer error), we will give you a refund (minus 25% handling/cancellation fee). This refund will be given as a store credit (no cash/money refunds will be given). NOTE: If we give you a refund, you CANNOT keep the treats. You can only get the refund if you refuse to “accept” the treats. We will NOT negotiate a partial refund if you keep the treats. This is a “take it, or leave it” policy. We are not responsible for any expense you may incur for replacing our treats. ***We do not give refunds under any other circumstances. It is entirely up to SNSB’s discretion to change or otherwise offer any other options to the customer.

We always put in our best efforts to make sure that your order is decorated to the specification on your written order form. Upon pick-up of your treats, adjustments may be able to be made (depending on item) for an additional charge if it was not stated on your original order. If for some reason something is not decorated correctly as stated on your order, we may be able to make necessary changes. Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators. Please note that orders placed over the phone or email are extremely "fragile". Creating your order always requires a lot of details and information to avoid any possible errors. If you are trying to order a highly decorated treat over the phone or email, you should provide us with a sketch or picture (by email). Please note that we can not read your mind and there are a lot of chances that the design of your treats will be different of what you are expecting if not enough infomation is provided. We do not take responsibility if the color of the decoration is a different shade that you had in mind. SNSB is not responsible for any damage done to the product after it has been delivered and set-up or picked up by the customer. The client assumes full responsibility arranging for the caterer/servers to cut, serve and remove all existing supports inside of the cake or packaging of our treats. All cake supports used are made of non-toxic products. SNSB is not responsible for any injuries that may occur due to failure to remove the necessary supports. SNSB is not responsible for any damage the product may suffer due to the environmental conditions in which the treats are stored or displayed (location, temperature, weather, etc). An extended period without refrigeration will deteriorate a cake or treat (according to care instructions)as well as the decoration. SNSB reserves the right to use pictures of any treat created by SNSB in any way it deems fit, including, but not limited to, postings on social media and advertisement. SNSB reserves the right to terminate any agreement/order any time if becomes insolvent, bankrupt, or enters receivership, dissolution, liquidation, or termination for Change of Control. SNSB may terminate this agreement with immediate effect, by giving 14 days notice to the customer. Only in this case all deposits will be refunded.