SimplyBySteph

Customer is responsible in reading policy before any payments are made. We are not responsible for the customer not taking the time and reading. Whether the policy was read or not, the policy still abides. This policy can be found down below. Once invoice is sent, you have 24 hours to make the 50% deposit, this secures your date. Without it, your invoice will be cancelled and the date will be opened for another person. Full payment must be made a week prior to the pick up date. NO EXCEPTIONS. Deposits are non-refundable. If a cancellation is made, deposit will not be refunded. From the moment your deposit is made, we begin purchasing items needed for the order. Because of that, we will not refund a deposit due to a cancellation on the customers end. If the order is cancelled after full payment has been made and the order has already been completed. Unfortunately, no refund will be given. All orders are custom and cannot be resold because of this no refunds can be given if the customer cancels on their end. Orders must be picked up at the set time and date agreed upon. Weekends are morning pick up only from 9am-11:30am only. We will not wait an hour after your set time for you to pick up nor will we hold orders for the next day. If order is not picked up within 30 minutes of the set time, it will be canceled with no refund. If we can accommodate you to pick up later than your set time a $15 base fee plus a $5 fee will be applied for every hour before the cake can be picked up.

*PLEASE NOTE: All cakes are stored in cooler prior to pick up. They will be cold when you pick them up, as this allows for better and safer transport. I recommend you also store them in your refrigerator until about 2-3 hours prior to serving.* All products are the client’s responsibility upon leaving, unless it is being delivered by me. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, unevenness, smudges, melted frosting, etc. Please drive carefully and slowly, keep cake lying flat in car, and keep in a cool climate . Sitting it out at room temperature for 30 minutes will soften the icing back up. DO NOT leave cake sitting outside for any length of time, even for a party. It will melt, and can melt in less than 20 minutes in higher temperatures. Do NOT leave your cake in the car while running into the store for balloons or other items, even if it is only 60 degrees outside! If the sun is out, the interior of your car is likely much warmer than that, and the cake will melt! Do NOT place your cake on the counter near your stove, and then use the stove to cook food! Although keeping many types of cakes at room temperature is perfectly okay, the heat and/or moisture from the stove will cause the "room" temperature to rise and the cake/frosting to melt and fall apart! Do NOT place in a "sun-lit" area. Even when left on a table, or counter, in a climate-cooled room. If sitting in direct sunlight from a window, a cake will get too warm and melt over time. Any damages caused outside of the bakers hands, is not the bakers responsibility! We will not refund for any melting, leaning or falling of the cake after it has been released from our hands!

Straws and dowels are used to hold up ALL CAKES. DO NOT under any circumstance, smash a cake into a partied face. We are not liable for any injuries. When traveling with the product you must have level space on the floorboard. Preferably In the front of the passenger seat. Keep Two Hands Placed Under The Board at ALL TIMES! Never Grab The Box By The Sides Of The Box! If flowers are provided by an outside source, we will place them for an additional fee. You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants. (Flowers are typically wrapped to safely ensure its presence on a cake) But these risk still apply. Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions. If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves our possession. METALLIC CAKE DISCLAIMER: Metallic colors are achieved with some sort of liquor. Please keep that in mind when ordering. We will not refund because the customer did not understand how the color was made. This is your disclaimer. BURN CAKE DISCLAIMER: We are not responsible if the burn cake does not burn properly and we will not refund if this occurs. We are not present during the burning process and cannot confirm that care instructions were followed properly. Many factors can cause the burning effect to not work properly. Icing around the edges may melt, crisp, or have a slight burnt/smoke smell and/or taste. *Please ensure that you use this in a safe place that it will not be surrounded by other paper products/flammable substances. *When accepting this cake, you are certifying that I, Stephanie Santiago & SimplySteph have no liability for damage caused if not used/cared for properly as in terms given to execute this cake “burning away” design. *Small fragments of the wafer paper may drop and cause damage to bottom image. *Please ensure to remove all of the burnt wafer paper for a better tasting piece of cake. LIQUOR DISPENSING CAKE DISCLAIMER: We are not responsible if the liquor cake does not pour properly and we will not refund if this occurs. We are not present during the transporting or dispensing process and cannot confirm that care instructions were followed properly. Many factors can cause the pouring effect to not work properly. Although, we aim for a 100% guaranteed of effectiveness but many factors may change that. When booking this cake, you are responsible in reading this disclaimer and agreeing to it. Mishandling may cause leakage of the liquor into the cake, disturbing the airflow, or even disconnection between the dispensing tip and cup. Please handle with extreme care. For easier serving of the cake we suggest to feel where the dispensing cup is with a knife or spoon. And dig out the cup and remove to serve your cake. Please remove any non edible items before serving! By placing your deposit, you are agreeing to these terms and confirming that you have in fact read it. And even if you do not, we are not liable for you not reading, all terms still abide.

Refunds are not provided for any reason. Due to my full schedule and attention to detail, I spend many hours planning and preparing before beginning on a cake order. Once an item has been picked up by you or your designated party, it is considered “Accepted”. Accepted means that you, the client (or your designated party), has looked at the item and was satisfied with it. No refunds will be given if any type of dissatisfaction has not been discussed during this time. In the event that I have made a major mistake to the design theme (flowers instead of dinosaurs for example), and you alert me at the time of pickup, every attempt will be made to correct this error in a timely manner, before you leave. If the major design theme issue can not be fixed you have the option to leave the cake. In that event, a full refund will be given. NO REFUNDS will be given for minor color or design discrepancies/variations. IF YOU PICK UP YOUR CAKE, SAY NOTHING ABOUT ANY TYPE OF ISSUE YOU MAY HAVE, AND CONTACT ME LATER WITH A DESIGN ISSUE, I WILL NOT ISSUE A REFUND. IT IS YOUR RESPONSIBILITY TO SPEAK TO ME ABOUT IT AT PICK UP, SO WE CAN DISCUSS HOW I CAN CORRECT MY MISTAKE. If a major mistake in flavor is found after leaving with the cake (at the time of cutting it), please notify me immediately. If it is found that I served you an entirely incorrect flavor, you will be refunded or credited for the portion of the cake that was an incorrect flavor. *Please note: If you book the order, and fail to give us a flavor choice, vanilla cake will be used by default. No refund will be granted for this issue. NO REFUNDS will be issued for design discrepancies either. If you are looking for an exact replication of a design, we are not the baker for you. We will try our best to get as close to the inspiration photo given but no guarantees can be made. If you are looking for the exact cake, we suggest ordering with the baker that has made it.

All orders are pick-up. I do offer delivery, my delivery fee is $20 plus $1.50 per mile. If you are interested in delivery, you can send me the delivery address and I will give you the exact delivery fee. When choosing delivery, it must be requested at the time of placing order. An extra fee of $10 will be applied for switching pick up to delivery within 4 days of event. But due to short notice, it does not guaranteed that we can deliver.

I do respond on all social media accounts. Facebook and Instagram are the quickest way to contact me. Once a order request is made through bakesy, we are provided with your phone number or email. We will reach out within 48 hours with any questions regarding your inquiry. My social media accounts are listed above.