BAKERY POLICIES Thank you for choosing Shahlee's Sweet Treats. To ensure a smooth experience for both parties, please review the following policies before placing your order. 1. ORDERS & BOOKING • Orders are only confirmed once payment or the required deposit is received. • Rush or last-minute orders are subject to availability. • All items are made fresh to order. A minimum of 2 hours’ notice is required unless otherwise stated. 2. PAYMENTS • Full payment is required to secure your date. • Any remaining balance must be paid before pickup or delivery. • Production does not begin without payment. 3. CANCELLATIONS & REFUNDS • Cancellations made before production may be eligible for a partial refund. • Date changes are subject to availability and approval. 4. DESIGN & CUSTOM CAKES • All cakes are handcrafted. While inspiration photos are welcome, exact replicas are not guaranteed. • Minor variations in color, size, or decoration may occur. • By approving your design, you acknowledge and accept my creative interpretation. 5. PICKUP & DELIVERY • If delivery is selected, fees are calculated based on location. • Once the cake leaves my care, I am not responsible for damage caused by handling, transportation, or heat. • Cakes should always be transported in air-conditioned vehicles. 6. CAKE CARE & STORAGE • Buttercream cakes are heat-sensitive. • Cakes should be refrigerated when not in use. • I am not responsible for damage due to improper storage or heat exposure. 7. ALLERGIES & INGREDIENTS • Please notify me of any allergies before placing your order. • My kitchen handles common allergens, including wheat, milk, eggs, soy, peanuts, tree nuts, and other allergens. While every effort is made to prevent cross-contact, we cannot guarantee that any item is completely free of allergens. Customers with severe food allergies should order at their own discretion. 8. COMPLAINTS & CLAIMS • Any issues must be reported within 24 hours of pickup or delivery, along with clear photos. • Taste preferences (sweetness, flavor, etc.) are not grounds for refunds. 9. ACCEPTANCE OF POLICY By placing an order with Shahlee's Sweet Treats, you confirm that you have read, understood, and agreed to these policies.

If you've ordered from me and loved your sweet treats, use this link to leave a review! 😊 https://bakesy.shop/b/shahlees-sweet-treats/getreviews