FAQs for The Whisked Temptress by Santana's Bakery 1. What is the ordering process? To place an order, please contact us via email or submit an inquiry. A 50% non-refundable deposit is required to secure your order, with the remaining balance due 72 hours before pickup or delivery. 2. Are your baked goods refundable? All orders are non-refundable unless there is an error on our part. The deposit and any payments made are non-refundable due to the work and ingredients involved in each order. 3. How much notice do I need to give for my order? We typically require a minimum of two- three weeks' notice for most orders. However, we will do our best to accommodate last-minute requests. 4. Do you accept custom orders? Yes, we happily accept custom orders! Custom items may vary in price, so please email us for a quote. 5. Do I need to order in bulk? Yes, cupcakes and cookies are sold by the dozen, except when they are available for bake sales. 6. What if I have an allergy or special dietary requirement? Please inform us of any allergies or dietary restrictions when placing your order. While we make every effort to accommodate specific needs, cross-contamination may occur in our kitchen. Nuts are frequently used in this kitchen. 7. What are your delivery options? - Delivery is available for an additional fee. Please contact us for more specific details regarding delivery costs and areas served. 8. What should I do if I encounter an issue with my order? If there is an issue with your order, please contact us immediately. We will address any concerns related to our mistakes. 9. What ingredients do you use in your baked goods? We pride ourselves on using high-quality ingredients, with no unhealthy additives or chemicals. For specific ingredient inquiries, please reach out to us. 10. *How can I stay updated on your offerings and promotions? - Follow us on social media (Tik Tok, Facebook, Instagram), @The Whisked Temptress or subscribe to our email list to stay informed about new flavors, promotions, and special events.