Frequently Asked Questions 1. What makes sourdough cookies different? Unlike standard cookies, sourdough cookies use a long fermentation process. This not only adds a unique, deep flavor and a chewy texture but also makes them easier to digest for some! 2. When can I pick up my order? I have two dedicated pickup days: Mondays and Fridays. • Buhl: Standard pickup location. • Twin Falls: I am happy to meet in Twin Falls by prior arrangement! Please specify your preference when ordering. 3. Do you ship your cookies? Yes! I ship nationwide. To ensure your cookies spend the least amount of time in a box, I typically ship them the day after they are baked (Tuesday or Wednesday). You’ll receive a tracking number as soon as they head out. 4. How should I store my cookies? For the best experience, keep them in an airtight container at room temperature for up to 5 days. • Pro-Tip: If you want that "fresh from the oven" feel, microwave your cookie for 8–10 seconds before eating! • Freezing: They freeze beautifully! Wrap them tightly and freeze for up to 3 months. 5. I have an allergy; are these safe for me? While I sanitize my kitchen and keep ingredients separate, I do work with wheat, nuts, dairy, soy, and eggs. If you have a severe allergy, please be aware that cross-contamination is a possibility. Full nutrition labels are provided with every order. 6. Why do I have to pay in full upfront? Because sourdough is a "slow food" process, I begin prepping your dough at least 24 hours in advance. Full payment confirms your spot on my baking schedule and allows me to source the fresh ingredients needed for your batch. 7. When will the Cinnamon Rolls and Loaves be available? Soon! 🤍 I am currently perfecting these recipes to ensure they meet the "Sandy’s" standard. Follow my social media for the official launch announcement! 8. Who is the inspiration behind the name? My business is named in honor of my Grandma Sandra 🕊️. She is the heart behind my passion for baking, and I strive to put the same love and purpose into every batch that she did.

At Sandy Sourdough & Sweets, I work hard to get your cookies to you as quickly and safely as possible. Shipping Included Three-day shipping is included in the total cost of your order once it has been confirmed. I always select the fastest and most cost-effective shipping option available. Processing Time Orders are prepared and packaged with care before shipping to ensure your cookies arrive fresh and delicious. Shipping Timeframe Once your order has been shipped, delivery is estimated to arrive within approximately three days. Carrier Delays While I do everything I can to ensure your order ships quickly, delivery times may occasionally vary due to circumstances with the shipping carrier. These delays are unfortunately outside of my control. Freshness Matters All cookies are packaged carefully to maintain freshness during transit so they arrive ready to enjoy. Thank you for supporting my small business and allowing me to share my cookies with you!

Your cookies are baked with love and packaged carefully to ensure they arrive fresh and ready to enjoy. Each order is sealed and shipped using a fast three-day shipping method that is included in the total cost of your order once it has been confirmed. While shipping carrier timelines may vary, every order is prepared and sent out as quickly as possible to help ensure your cookies arrive in perfect condition. If you ever have an issue with your order, please don’t hesitate to reach out. Your happiness (and your cookies!) matter to me!

To ensure the best freshness and avoid packages sitting in warehouses over the weekend, orders are typically shipped Monday through Wednesday. Orders placed later in the week may ship the following week to ensure they arrive in the best possible condition. You will receive tracking information once your order has been shipped so you can follow your cookies all the way to your doorstep.

Once your order has been shipped, Sandy Sourdough & Sweets is not responsible for delays, lost packages, or damage caused by the shipping carrier. However, if your package arrives severely damaged, please contact me within 24 hours of delivery with photos of the package and the product so I can review the situation and do my best to assist you. Customer satisfaction is very important to me, and I will always do my best to help when issues arise.

Because all orders are prepared fresh and made to order, cancellations or changes must be requested within 12 hours of placing your order. Once your order has begun preparation or has been shipped, changes and cancellations may no longer be possible.

Because our cookies are made with real butter and chocolate, warmer temperatures may cause some softening during transit. While every order is packaged carefully to help protect your cookies, Sandy Sourdough & Sweets cannot guarantee that chocolate or toppings will remain completely firm during warmer weather. Cookies are still safe to enjoy if softening occurs. If needed, simply allow them to cool or place them in the refrigerator for a short time before enjoying.

Sandy Sourdough & Sweets operates as a home-based cottage food business. All products are made in a home kitchen that is not inspected by the health department. Products may contain common allergens including wheat, dairy, eggs, soy, and nuts. If you have specific allergy concerns, please reach out before placing your order.

Refund requests made 24–36 hours before your order is prepared or shipped may qualify for a 50% refund to help cover the cost of ingredients and dough preparation. Once your order has been baked, prepared, or shipped, refunds cannot be issued due to the perishable nature of baked goods. If your order arrives damaged or there is an issue with your purchase, please contact me so I can review the situation and help find a solution.