Delivery Fee • Delivery starts at $5 for local orders (within 0–5 miles). • For locations beyond 5 miles, delivery is charged at $1.50 per mile, calculated from zip code 75052. • The final delivery fee will be included in your invoice. ⸻ Important Information • Delivery fees are based on distance and time. • Please double-check your invoice before submitting payment to ensure the correct delivery address is listed. • Saavi’s Sweets will deliver your order at the agreed-upon time. • If you need to update the delivery time or address, please notify us at least one week in advance. Additional fees may apply. • When multiple deliveries are scheduled, Saavi’s Sweets may request to deliver your order 30–45 minutes earlier to ensure on-time delivery for all clients. • Delivery time will be confirmed 24–48 hours before your event. • All delivery orders must be paid in full one week prior to the delivery date. Orders with unpaid balances will not be delivered. ⸻ Delivery Options 1. Handoff Delivery • Saavi’s Sweets will hand off your order at the door or event table. • The client is responsible for unboxing and displaying their own order. 2. Delivery with Setup • Saavi’s Sweets will deliver your order to your event table and complete setup. • Large orders such as weddings or quinceañeras will automatically include setup. • Please have your table and display materials ready before our arrival. • No refunds will be provided if setup cannot be completed due to an unprepared space. For Setup Deliveries: • It is recommended that delivery is scheduled 1.5 to 2 hours before your event. • A box for leftovers will be provided, along with serving instructions.

✅ DO: • Arrive in a fully air-conditioned vehicle • Place your order on the floor or cargo area of the vehicle • Clear out your vehicle space and have your door open upon arrival • Drive cautiously to avoid damaging your order ❌ DO NOT: • Place orders on a seat or someone’s lap • Place orders in the trunk • Leave your order in the car while running errands (grocery store, mall, etc.) • Leave your order in a vehicle without A/C for extended periods ⸻ Late Pickup Policy • A 15-minute grace period is allowed after your scheduled pickup time. • After this window, you have two options: 1. Self Pickup (Unattended): • Your order will be placed on a shelf outside for self-collection. • You will be responsible for loading and transporting your order. • Saavi’s Sweets is not liable for any damage resulting from self-pickup. 2. Late Pickup with Fee (If Available): If a team member is available, you may still pick up your order with the following late fee (paid via Zelle or Apple Pay before your order is released): • 0–10 minutes late: $15 • 11–20 minutes late: $30 • 21–45 minutes late: $45 • 46–60 minutes late: $60 Pickups later than 1 hour past your scheduled time are not available. ⸻ Additional Notes: • In extreme situations, accommodations may be considered but are not guaranteed. • Orders not picked up on the scheduled day will be donated at the client’s expense. • Saavi’s Sweets does not store or hold cakes past the scheduled pickup date.

• Retainer fees are non-refundable and non-transferable. • If the client chooses to cancel their order, the retainer will not be refunded. • Retainer fees cannot be applied to future dates. If the client wishes to reschedule, a new 50% retainer is required for the new event date. • Refunds will ONLY be issued if Saavi’s Sweets fails to produce the order in full. • Refunds will not be granted due to misunderstandings, misinterpretations, or failure to read the contract. • Taste is subjective. Refunds will not be given if the client does not like the taste of the product. • Exact colors are not guaranteed. Saavi’s Sweets will do its best to match your theme, but slight variations may occur. Refunds will not be issued for color discrepancies. • If the client refuses the product at pickup or delivery, no refund will be given unless the product is completely damaged due to an error by Saavi’s Sweets. • If a refund is approved, it will be processed within 14 business days after the event date.

We recommend placing your order 3–4 weeks in advance, especially for custom cakes or large events. Dates fill up fast and are reserved on a first-paid basis.

Changes (such as theme, color, or flavor) must be made at least 2 weeks before your event date. Changes are subject to approval and may result in a price adjustment.

At this time, we do not offer nationwide shipping. Pickup and local delivery are available within the DFW area.

Saavi’s Sweets is not a certified allergen-free kitchen. While we do our best to accommodate requests (such as nut-free or dairy-free), we cannot guarantee cross-contamination will not occur.

If space allows, we accept rush orders with full payment required upfront. A rush fee may apply.