All orders must be collected within the agreed collection time slot. If you are running late, please notify us as soon as possible. While we will always try to accommodate delays, this cannot be guaranteed outside of the agreed timeframe. Orders that are not collected at the scheduled time may be subject to limited availability for rearranged collection. Any order that has been paid for but remains uncollected will be held for a maximum of 48 hours from the original collection time. After this period, the order will be considered forfeited and may be disposed of. Please note that no refunds or replacements will be issued for orders that are not collected within this timeframe.

Delivery times may vary depending on distance and traffic conditions. For this reason, a delivery time slot will be provided rather than an exact arrival time. Updates will be communicated via message where possible. All orders must be accepted at the delivery address. As orders cannot be left unattended, a 15-minute grace period will be allowed from the time of arrival. If no one is available to accept the order within this time, the delivery will be marked as unsuccessful. If a delivery attempt is unsuccessful, one re-delivery will be offered within 24 hours, subject to availability. Additional delivery fees may apply for re-delivery attempts. If the second delivery attempt is unsuccessful, the order must be collected within 24 hours from the original delivery attempt. Orders that remain uncollected after this timeframe will be considered forfeited and may be disposed of. Please note that no refunds or replacements will be issued for failed delivery attempts or uncollected orders.

Once your order request has been accepted, an invoice will be issued to your email outlining the total balance due. You can then select your preferred payment method. A non-refundable 50% deposit is required for all custom and future orders to secure your booking. The remaining balance must be paid in full no later than 7 days prior to collection or delivery. Orders placed for pre-sale items (including cake tins, cupcake boxes, etc.) must be paid in full at the time of booking. All invoices must be paid within 24 hours of being issued. If payment is not received within this timeframe, and no contact has been made, your order will be automatically cancelled and the date may be released. If you have any concerns regarding payment, please don’t hesitate to get in touch. We understand that circumstances can change and will always do our best to accommodate where possible.

Cancellations must be made in writing and within the timeframes outlined below. Standard Orders Less than 24 hours’ notice: No refund will be issued 24 hours’ notice: A 50% refund will be provided (if full payment has been made) 48 hours or more notice: A full refund will be issued Custom & Future Orders The 50% deposit is strictly non-refundable under all circumstances 48 hours or more notice: Any additional payments made beyond the deposit will be refunded Less than 48 hours’ notice: No refunds will be issued Important Information Once preparation has begun, refunds may not be possible regardless of notice given. Business Cancellation In the unlikely event that we are unable to fulfil your order, a full refund will be issued.

Upon booking, a 50% non-refundable deposit is required to secure your date, with the remaining balance due no later than 7 days prior to the event date. Under no circumstances will services be carried out without full payment being received in advance. Should your event plans change (including date or time), please notify us as soon as possible. We will always do our best to accommodate your new requested date. If we are available, your booking will be transferred and your deposit will carry over at no additional cost. If we are unavailable for the new requested date, the booking will be treated as a cancellation and the deposit will remain non-refundable. At our discretion, a credit note may be offered for use on a future booking within 6 months. Travel within 5 miles is included in your package. Locations outside of this area may incur an additional travel fee, which will be confirmed at the time of booking. The client must ensure adequate time and access is provided for setup and pack-down. We are not responsible for delays caused by restricted access, venue issues, or late entry. The client is responsible for ensuring a safe and suitable environment for the cake cart setup. Any damage to equipment caused by guests or venue staff may be charged accordingly. For outdoor events, a suitable covered and level area must be provided. We reserve the right to refuse setup if weather conditions pose a risk to equipment or product quality. Final guest numbers and any package upgrades must be confirmed no later than 7 days prior to the event, along with final payment. We reserve the right to refuse service where the conditions are unsafe, inappropriate, or not inline with the agreed terms.

All products are prepared in a kitchen that handles allergens including (but not limited to) gluten, dairy, eggs, nuts, and soy. While every care is taken, we cannot guarantee that products are completely free from traces of allergens.

We will always aim to match inspiration images provided; however, all products are handmade and slight variations in colour, design, and finish may occur.

We reserve the right to photograph our products for marketing and social media purposes. If you would prefer your order not to be shared, please let us know in advance.

Once an order has been collected or delivered, responsibility transfers to the client. We are not liable for any damage caused due to incorrect storage, handling, or environmental conditions. Cakes should be stored in a cool, dry place away from direct sunlight and heat. Storage advice is always given prior to collections/deliveries. Should you have any questions/concerns, do not hesitate to ask.