Pickups are in Langley City and at select weekend farmers markets through out the lower mainland.
The exact pickup address will be given once the order is confirmed.
Is payment required in advance?
Yes, Full payment is required to confirm your order and secure your pickup date. Orders are not started until payment is received via Square, Apple Pay or E-transfer only. Invoices will be canceled for non payment and your order will forfeited.
What is the best way to reach you?
Through Text, email and instagram Direct Message @Pawfect.Biscuits is best! 1-310-953-6876 If you need direct contact feel free to call us for any questions. E-mail: Shopawfectbiscuits@gmail.com
Storage & Shelf Life:
Cakes have a shelf life in the refrigerator for up to 2-3 days, but can also be frozen. For extended storage, keep frozen and consume within 2 weeks. Once thawed, do not re freeze. Cakes look their best on the same day they are frosted for pictures.
Can dietary restrictions be accommodated to?
Yes! Many dietary restrictions can be accommodated as long as we are informed before hand what it is your pup cannot consume and, if it’s an allergy, exactly how sensitive it is (whether your pup would get an allergic reaction from eating it or just smelling it) In the past we have done wheat-free, eggless, gluten-free cakes, and more. Please contact us about the allergy in question before ordering.
What are your business hours of operation?
Pickup Hours: Monday-Friday 10am - 9pm and Saturday-Sunday 10am - 8pm. We also offer delivery via Uber connect but pricing will vary on your address. Feel free to request an order at whatever time of the day and we’ll get back to you as soon as we can.
Refund Policy
Due to the customized nature of each cake, we do NOT offer refunds under any circumstances (even if the cake isn’t what you expected) However if you notify us prior your payment can be used as a credit for another cake within 6 months of your initial order. It is your responsibility to be clear about your expectations/themes about the cake.
Can you accommodate my budget?
We will always try our best to work with you! We can recommend different options based on your budget. Please know that our dog cakes/pupcakes/treats are homemade and an incredible amount of time and effort is put into them. If you are looking for a custom detailed cake for a cheap price, respectfully we may not be the pet bakery for you!
Do you offer delivery?
Yes, we offer delivery via Uber Courier through out the lower mainland! (we are home based and do not have a storefront) This is something you set up on the day of you’re order, prices varies on address.
Thank you so much for your understanding and support!
Can I send you a photo and you recreate it exactly?
We love inspiration photos. You may provide us with a picture for inspiration however, to get a feel of your vision, our version will not look exactly the same. Each cake is crafted with care and will very slightly from the photos provided.
Are your pet cakes safe?
Yes! All ingredients are natural + dog safe! NO artificial ingredients or preservatives, no refined sugars, salt!Please feed in moderation as too much of anything is not good for our pups. Should be given as treats not a meal replacement. Please also note if there are any allergies.
How much notice do I need?
We recommend ordering at least 1-3 days in advance. Last minute orders are accepted, based on availability. A small fee may apply for same day orders. Please contact our team directly for further assistance.
Wholesale Orders
Please e-mail Shopawfectbiscuits@gmail.com for wholesale inquiries.
How are cakes priced?
Our starting/base prices cover simple designs, as listed in the ‘Price List’ For more detailed styles or custom designs, an additional quote applies.
What are your ingredients?
Our pet cakes are made from 100% human grade ingredients, fresh meat, fruit and veggies. (No chicken or poultry is used) No preservatives, no fillers, no sugar, no salt. - Frosting is made with lactose free cream, and we can switch it up with potato for a lighter option. All options are gentle on sensitive stomachs and completely free of lactose. If your pup & cat has any allergies please let us know at the time of ordering so we can customize/substitute accordingly.
Can I place a last minute order?
Yes! We can accommodate last minute and same day orders depending on our availability but we would need atleast a few hours notice and a small fee may apply. Full payment is required upfront before we start anything. Please submit a request for your preferred date and put your desired date in the order notes
Cake Coupon Offer! 🎉
Special Coupon Offer!
Mention or show this coupon when placing your order to receive:
- $5 off on basic cakes
- $10 off on 2D / 3D cakes
Valid on every 4th cake order! (Does not apply to previously booked dates at old prices) One -time use only!
Do you have a storefront I can visit?
No, we don’t have a storefront, yet. We are home based in Langley City across Douglas Park, and you may pick up your orders there or shop in person at any of our farmer’s markets, Christmas markets or pop ups through out the season during April to December. Delivery is available through Uber Connect.
What happens if payment isn’t received on time?
If payment isn’t received by the requested deadline, the order may be cancelled, and availability is not guaranteed.