Pickup’s are in Langley City and at the White Rock Farmer’s Market every Sunday. You can also find us at select Christmas markets through out the lower mainland. Check out our Instagram @Pawfect.Biscuits for an updated market schedule every month.
Is payment required in advance?
Yes, Full payment is required to confirm your order and secure your pickup date. Orders are not started until payment is received via Square or Apple Pay only. No cash. Invoices will be canceled for non payment and your order will forfeited.
What is the best way to reach you?
Through Text, and instagram Direct Message @Pawfect.Biscuits is best! No calls please. E-mail: Shopawfectbiscuits@gmail.com
Storage & Shelf Life:
Cakes have a shelf life in the refrigerator for up to 1-2 days, but can also be frozen. For extended storage, keep frozen and consume within 1-2 weeks. Once thawed, do not re freeze. We recommend same day pick up of your celebration for the freshest cake and best photos.
Can dietary restrictions be accommodated to?
Yes! Many dietary restrictions can be accommodated as long as we are informed before hand what it is your pup cannot consume and, if it’s an allergy, exactly how sensitive it is (whether your pup would get an allergic reaction from eating it or just smelling it) In the past we have done wheat-free, eggless, gluten-free cakes, and more. Please contact us about the allergy in question before ordering.
What are your business hours of operation?
Pickup Hours: Monday-Sunday 11am to 8pm. We also offer delivery via Uber connect but pricing will vary on your address. Feel free to request an order at whatever time of the day and we’ll get back to you as soon as we can.
Refund Policy
Refund & Cancellation Policy
All custom cake & treat orders are final once payment is received and the order is confirmed. We do not offer refunds or cancellations after payment has been made.
Please ensure all details are correct before submitting payment, as your order time and production space are reserved for you.
If there is an issue with your order, please contact us and we will do our best to help resolve it.
Can you accommodate my budget?
We will always try our best to work with you! We can recommend different options based on your budget. Please know that our dog cakes/pupcakes/treats are homemade and an incredible amount of time and effort is put into them. If you are looking for a custom detailed cake for a cheap price, respectfully we may not be the pet bakery for you!
Do you offer delivery?
Yes, we offer delivery via Uber Courier through out the lower mainland! (we are home based and do not have a storefront) This is something you set up on the day of you’re order, prices varies on address.
Thank you so much for your understanding and support!
Can I send you a photo and you recreate it exactly?
We love inspiration photos. You may provide us with a picture for inspiration however, to get a feel of your vision, our version will not look exactly the same. Each cake is crafted with care and will very slightly from the photos provided.
Are your pet cakes safe?
Yes! All ingredients are natural + dog safe! NO artificial ingredients or preservatives, no refined sugars, salt!Please feed in moderation as too much of anything is not good for our pups. Should be given as treats not a meal replacement. Please also note if there are any allergies.
How far in advance should I book?
We recommend booking ahead 3-7 days in advance or more. We accept orders up to 6 weeks ahead, with limited availability each week.
Wholesale Orders
Please e-mail Shopawfectbiscuits@gmail.com for wholesale inquiries.
How are cakes priced?
Our starting/base prices cover simple designs, as listed in the ‘Price List’ For more detailed styles or custom designs, an additional quote applies.
What are your ingredients?
Our pet cakes are made from 100% human grade ingredients, fresh meat, fruit and veggies. (No chicken or poultry is used) No preservatives, no fillers, no sugar, no salt. - Frosting is made with lactose free cream, and we can switch it up with potato for a lighter option. All options are gentle on sensitive stomachs and completely free of lactose. If your pup & cat has any allergies please let us know at the time of ordering so we can customize/substitute accordingly.
Can I place a last minute order?
Yes! We can accommodate last minute and same day orders depending on our availability and design. A small fee of $15-$20 may apply. Full payment is required upfront before we start anything. Please submit a request for your preferred date and put your desired date in the order notes
Do you have a storefront I can visit?
No, we don’t have a storefront. We are home based in Langley City, and you may pick up your orders there or shop in person at the White Rock Farmer’s Market every Sunday or pop ups through out the season during April to December. Delivery is available through Uber Connect.
What happens if payment isn’t received on time?
If payment isn’t received by the requested deadline, the order will be cancelled, and availability is not guaranteed.
Can I get a quote before placing an order?
Yes, our pricing is available on our website so you can see all options and costs. We’re happy to answer questions from clients who are ready to place an order. This helps us keep our schedule organized and serve everyone effectively.
Do you accept same-day orders?
Same-day / last-minute orders may be available depending on availability. Simple 1 layer cakes may be accommodated same-day when in stock. Custom or 2-3 layer cakes require advance notice. Rush fees may apply.