We recommend placing your order as early as possible, especially for weddings, birthdays, holidays, and large events. Custom orders are booked based on availability, and submitting an order request does not guarantee your date until your order has been accepted and the required payment has been received.

Sometimes! Last-minute orders are accepted only when our production schedule allows. A rush fee may apply depending on the size and complexity of the order. Please reach out even if your event is coming up soon—we’ll let you know what’s possible.

Your order is not officially booked until Oh Sugar Pop confirms the order and the required retainer/payment has been received. Sending an inquiry or completing an order request alone does not reserve your date.

Yes. A 50% non-refundable retainer is required to reserve your order date. The remaining balance is due 24 hours before pick up.

Your retainer reserves your production date and covers time and resources that are committed specifically to your order. Once your date is reserved, that production time may no longer be available to another customer.

You may request a cancellation at any time; however, refunds are subject to the cancellation terms outlined in our Terms & Conditions. Retainers are non-refundable, and orders already in production cannot be refunded.

We will do our best to accommodate changes requested before production begins. Changes are subject to availability and may result in additional charges. Once production has started, changes may not be possible.

Possibly. Date changes are subject to availability and are not guaranteed. Please contact us as soon as possible if you need to change your date. Requests made close to your original pickup date may incur additional fees or may not be possible.

We love inspiration photos! However, because every cake pop is handmade, we cannot guarantee an exact replica of another baker’s work, a photograph, or a digital design. We will use your inspiration to create a unique interpretation of your requested theme.

Not necessarily—and that’s part of the charm of handmade treats! Slight differences in color, shape, size, decoration placement, and finishing are normal. We will make every reasonable effort to capture the overall look, theme, and color palette you requested.

Absolutely! Please provide your preferred colors or a reference image. Keep in mind that edible colors can vary slightly from colors displayed on a phone or computer screen, so exact color matching cannot be guaranteed.

We offer the flavors listed on our current menu. Custom flavor requests may be considered depending on ingredients, availability, and order size. Additional charges may apply for specialty ingredients.

Please tell us about any allergies or dietary concerns when placing your order. Because Oh Sugar Pop products are prepared in a home kitchen where common allergens are present, we cannot guarantee an allergen-free product or prevent cross-contact. Customers with severe or life-threatening allergies should carefully consider this information before ordering.

Yes! Your cake pops are made specifically for your order and are prepared as close to your event date as practical while allowing adequate time for decorating and quality control.

Storage instructions will be provided with your order. Cake pops should be protected from excessive heat, direct sunlight, humidity, and rough handling. During Arizona’s hot weather, please do not leave your cake pops in a hot vehicle. Treat them like the precious little desserts they are!

Delivery may be available depending on your location, date, and order size. Delivery fees are calculated based on the location and applicable delivery requirements. Delivery availability must be confirmed before your order is considered booked.

Once the order has been delivered to the agreed-upon location and accepted by you or your designated recipient, responsibility for the product transfers to you. Please inspect your order promptly and follow the provided storage and handling instructions.

Early pickup is only available if approved in advance. Because cake pops are made according to a specific production schedule, we cannot guarantee that an order will be ready before the scheduled pickup time.

Absolutely! We love being part of weddings, showers, birthdays, corporate events, holidays, and other celebrations. For larger orders, we recommend booking as early as possible because production capacity is limited.

Sometimes life—and baking—throws us a curveball. Severe weather, power outages, equipment failure, supplier shortages, emergencies, natural disasters, or other circumstances outside of our reasonable control may affect an order. If something unexpected occurs, we will communicate with you and work in good faith toward an appropriate solution.

Your cake pops are handmade, custom-created treats made specifically for your celebration. By placing an order, you agree to our Terms & Conditions and understand that handmade variations are normal, custom orders require advance planning, and proper transportation and storage after pickup or delivery are your responsibility. We appreciate the opportunity to be part of your special moments—and we don’t take that trust lightly! ♡