Your retainer reserves your event date and production time. Once a date is reserved, I decline other inquiries for that time slot and begin planning your custom order. For this reason, all retainers are non-refundable.
Do you require a deposit?
Yes. A 50% non-refundable retainer is required to reserve your event date. Your order is not confirmed until the retainer has been received.
Can I request a rush order?
Rush orders may be accepted based on availability and may incur an additional rush fee.
Do you offer delivery?
Yes! Delivery is available for an additional fee based on location. Delivery and setup fees will be provided with your custom quote.
Do you accommodate food allergies?
My products are prepared in a home kitchen that handles common allergens, including wheat, dairy, eggs, soy, peanuts, and tree nuts. While I do my best to prevent cross-contact, I cannot guarantee an allergen-free environment.
Can I change my order?
Yes! Order changes are accepted up to one week before your scheduled pickup or event, provided your order continues to meet the minimum order requirement. Please email me with your requested changes so I can confirm availability. Once an order has been paid in full, any additional changes are subject to availability and may incur additional charges.
Why are your prices different from pop ups to customized orders?
Pop-up items are created in larger batches with predetermined flavors and designs, allowing us to offer them at a lower price. Customized orders are made specifically for your event and require dedicated production time, design planning, scheduling, and reserved availability on our calendar. Each custom order is thoughtfully handcrafted to your vision, making it a more personalized experience from start to finish.
How far in advance should I place my order?
I recommend placing your order at least 2 weeks in advance. Availability is limited, and popular dates book quickly. Larger events and weddings may require additional notice.
How do I order if the size I want isn’t clickable?
Simply select the Goodie or Package you’d like and add the desired quantity to your cart. In the notes or selection fields, include your preferred flavors and any additional order details. Once your order is submitted, I’ll personally review it, contact you to finalize the details, and send your invoice. This allows us to ensure every custom order is accurate before it’s confirmed.
Can I contact you for clarification regarding my order?
Yes, please email ohmychexngoodies@gmail.com.
What if I see something on your social medias but not on your website?
Perfectly okay, doesn’t mean it is not offered. You can contact me, email ohmychexngoodies@gmail.com
Can you recreate a photo I found online?
Inspiration photos are always welcome! They are used as a reference, but each order is handcrafted and interpreted in my own style. Exact replicas cannot be guaranteed.
What happens after I pick up my order?
Once your order has been picked up or delivered, responsibility transfers to the client. I am not responsible for damage, melting, shifting, or changes in product quality after the order has been accepted.
Do you offer tastings?
At this time, I do not offer formal tastings. The best way to try my products is by visiting one of my monthly pop-ups or ordering from one of my seasonal menus.
