FAQs Frequently Asked Questions 1. How much notice do you need for a cake? For wedding cakes we like to have 2-6 months notice. This allows us to be available for your day in advance, discuss flavour and design options and include a tasting consult. For other celebration cakes & events we like at least 2-3 weeks notice as we need to order flowers, toppers and supplies. Of course we have most ingredients on hand at all times for last minute requests, we need the time to prepare custom orders. We understand last minute events come up, please don’t hesitate to contact us and we will try our best to accommodate. 2. How do I place an order? You can fill out a contact form on this site, head to our online shop and order or call / text us on 0418432981 3. Can i come and meet you to discuss my cake or event? Yes you can, although we need notice for this, we can usually meet you in a quieter time during the week usually between Mondays - Wednesday’s at our venue. We usually delegate about half - 1 hour for this. 4. How do i make payment? Through this online store, you can purchase straight away through paypal or debit card. 5. Do you deliver or can we pick up our order? Pick up is preferred, as each week we have many orders to accommodate. We will get in contact with you the week of your event and give you a time slot to grab your goodies. 6. How do i store my cake? We recommend storing our cakes and desserts in the fridge as soon as you get home. They are made reform buttercream and will go soft if not cared for properly. We recommend taking the cake out of the fridge for display / cake cutting and eating about 1-2 hours before event so it can be soft for you to eat. Cakes should be displayed on a strong table surface and out of direct sunlight in a cooled room - about 20 degrees. 7. How much are your cakes? This is a standard question which we cannot answer until we have the following information: Event date / number of guests / flavour & filling choices / decorations / toppers / flowers etc This all reflects the price of your custom cake as each cake is different. Even I can’t replicate my own designs a second time We have a selection of cakes of different sixes and styles and can always customise to your specific design & budget.

Terms & Conditions Our Terms & Conditions Please read before purchasing our products for your next event. 1. Your initial deposit reserves your event date and is non-refundable or date transferable. This is to be paid within 24 hours upon receiving the invoice to secure your booking. the website does take full payment of the entire product. If you require a payment plan, please contact us and we can send a different invoice for you to pay off. 2. We must receive the final balance by the due date indicated (7 days prior to pick up/delivery) or the contract is null and void, and the deposit will not be refunded. 3. The date of your final payment is the final date for any changes of size, style or flavors of the cake/desserts/ catering. Any changes requested after this date cannot be guaranteed and may be subject to additional charges. 4. Our quotes are valid for 30 days. 5. Delivery and setup is depending on the location of the venue and will be added onto the quote price. 6. We are not responsible for any damage to the cake / desserts after setup is complete. You are responsible for providing an appropriate and secure table and environment for the cakes/desserts. Cakes are heavy and require a sturdy table, and optimal room temperature of 20 degrees C or below. Any changes to the cake that you make after collection is no longer our responsibility. If you remove or change any toppers, flowers or decorations, we hold no responsibility for the look or condition of the cake afterwards and no compensation or refund will be given if you are unhappy with the result. 7. We source our own fresh flowers from a trusted supplier and arrange on our cakes for you. If flowers are provided by an outside source, we can arrange onto our cakes for safe food handling purposes at the venue or given to us before delivery/pickup. If we can not arrange flowers and you chose to do so, ensure you read our flower information about taping and securing them into a cake and you acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants. (Please read our full terms and conditions on our website for further cake / flower information). 8. If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves our possession. 9. We photograph all our cakes / desserts / food and we reserve the right to use any photographs for display or promotion without compensation to you. 10. Our products may contain or come into contact with milk, wheat, nuts, eggs, soy, gluten, diary and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions. 11. At all offsite events we supply all catering equipment / trays / heating / serving / cutlery etc. We are responsible for cleaning and sanitising our own equipment and can take to and from our registered venue. In the case you need to hire stands / boards / other catering equipment, a hiring fee and holding deposit will incur and those items will be returned to us within 7 days of your event in the same condition as hired. 12. Performance of this agreement is contingent upon our ability to complete the Agreement and is subject to labor disputes or strikes, accidents, Acts of God, and other causes beyond our control.