All MMMCookies products are produced in a home kitchen where common allergens may be present, including but not limited to: • wheat • dairy • eggs • soy • peanuts • tree nuts While reasonable care is taken during preparation, cross-contact with allergens cannot be guaranteed to be avoided. Customers with food allergies or sensitivities purchase and consume MMMCookies products at their own risk. MMMCookies shall not be held responsible for allergic reactions or any adverse health outcomes resulting from the consumption of its products.

MMMCookies reserves the right to refuse or cancel any order at any time and for any reason. It should be noted that this includes the right to decline requests for designs, messages, or themes that are deemed inappropriate, offensive, or inconsistent with the values of MMMCookies.

All products are handmade and custom prepared. As a result, final products may vary slightly from reference photos, sketches, or design descriptions. Variations in color, decoration, and appearance are normal with handmade baked goods and are not considered errors or defects.

Orders are not considered confirmed until payment arrangements have been completed. MMMCookies reserves the right to decline or cancel orders if payment terms are not met.

The deposit amount (50% of order total, unless specified otherwise) is non-refundable. Because all orders are custom and made to order, cancellations made within 48 hours of the scheduled pickup time will not be eligible for a refund due to ingredient costs and preparation time. Orders* cancelled outside of the 48 hour mark are potentially eligible for a 30% refund or a credit for the balance- minus deposit amount. *Orders with a total over $500 will be reviewed on a case by case basis due to the bulk resources, storage, and perishable food items. Cancellation and credits towards future orders will not include deposit amount.

Customers are responsible for picking up their order at the agreed-upon pickup time. If a customer is unable to pick up at the scheduled time, they must notify MMMCookies as soon as possible. Orders not picked up within 24 hours of the scheduled pickup time will be considered abandoned, and refunds will not be provided. Abandoned orders may be offered to other customers, family, or friends of MMMCookies for purchase.

Orders will be available for pickup near 111th and Memorial in Bixby, Oklahoma.

Customers are responsible for the safe transport and storage of baked goods after pickup. Please inspect all products before leaving the agreed pickup. MMMCookies is not responsible for damage caused by: • improper transportation • exposure to heat or sunlight • refrigeration or storage conditions • mishandling after pickup Care instructions may be provided for certain products and should be followed to maintain product quality. Once the customer has picked up an order, the order will be marked as completed and no identified damage or concerns were reported. Claims of damage after leaving the agreed pickup may be deemed malicious.

MMMCookies takes pride in providing fresh, high-quality baked goods. Customers are encouraged to review their order at the time of pickup. Customers are responsible for providing accurate order information, including: • spelling of names or messages • requested pickup date and time • design instructions or color preferences MMMCookies is not responsible for errors resulting from incorrect or incomplete information provided by the customer. Refunds, replacements, or credits may be considered only in the event of a verified error made by MMMCookies and must be reported within 24 hours of pickup. Requests for refunds or replacements may require photo documentation of the product and packaging as well as returning the original item.

MMMCookies reserves the right to photograph products and use those images for marketing, website, and social media purposes. Customers may request a delay before their order is added to social media to preserve the element of surprise. Customers may request that their order is not added to social media to protect themselves, their business, or future relationships. Such requests must be made at the time of placing an order.

Fraudulent chargebacks or knowingly false claims regarding orders may result in legal action to recover the original payment amount, associated fees, and administrative costs.

MMMCookies operates as a home-based bakery under the Oklahoma Cottage Food Law. Products are prepared in a home kitchen that has not been inspected by the Oklahoma State Department of Health or a local health department. Products are produced and sold in compliance with Oklahoma Cottage Food regulations.