If I request an order, is it automatically confirmed?
No, be sure to include your phone number so I can reach out to confirm details and payment!
Is there a loyalty program?
Not yet, BUT there will be soon!
Do you ship?
Eh, I prefer not to. Just because the cookies are fragile and I’d hate for you to get broken cookies.
However, if you absolutely need cookies shipped, I will do my best to safely pack your cookies. Once cookies leave my hands, they are no longer my responsibility!
What if I don’t like my cookies?
No worries, message me and we’ll work something out!
Was it the LOOK? Pictures are sent before I package to ensure your liking. Please tell me beforehand if there is something you don’t like.
Was it the TASTE? We all have our own preferences!
Refunds??
Your deposit is NON-REFUNDABLE!
Wrong date?
-I got you! I will remake your set for the correct date.
Wrong design?
-confirmation on design is sent before I start baking.
Cancellation?
-deposit is not refunded, additional payment will be refunded. (Must cancel 2-3 days in advance!)
What if I need to cancel my order??
Please notify me as soon as possible!
Deposits are NON-REFUNDABLE.
What if I never got my order??
In the event I miss your date, cancel on you, or forget your order…MY BAD!! & this is the only way a FULL REFUND will be given.
