Mimi’s Sweet Cloud – No Refund Policy At Mimi’s Sweet Cloud, every item is carefully handmade and customized with love just for you. Due to the unique and personalized nature of our products, all sales are final, and we do not offer refunds. However, your satisfaction is important to us! If you experience any issues with your order—such as damage during shipping or receiving the wrong item—please reach out to us within 3 days of receiving your order. We will do our best to resolve the issue and ensure you’re happy with your experience. Thank you for supporting our small business and understanding the care that goes into each custom creation!