FAQ | Le'Sweet's LLC

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TERMS AND CONDITIONS

Terms and conditions Thank you so much for allowing LE'SWEET'S LLC to be a part of your celebration! Below are the terms and conditions pertaining to your custom cake order. Please read through the following information and do not hesitate to contact us with any questions or concerns. Please include all details when placing your order . Inspiration photos you upload are for inspiration purposes only. The cake will not be exact. No phone calls are accepted for any orders. Text 313-753-8940, Email lesweetsd@gmail.com or Facebook Direct Messages LE'SWEET'S LLC Deposit Payment of a 50% non-refundable deposit is required in order to reserve a date and consider our engagement a contract for services to be rendered (hereinafter, “Order”). If it’s After 48 hours and I haven’t received a deposit the order will be cancelled. No Order will be booked or prepared until the Deposit has been received. Please confirm that all information is correct on the invoice prior to paying your Deposit. Please note that by paying the Deposit, you are in agreement with all of LE'SWEET'S LLC terms and conditions stated herein. You and LE'SWEET'S LLC acknowledge and agree that the Deposit shall constitute liquidated damages and not penalties. The parties further acknowledge that (i) the amount of loss or damages likely to be incurred as a result of a breach of this agreement by you is incapable or is difficult to precisely estimate and (ii) the Deposit bears a reasonable relationship to, and is not plainly or grossly disproportionate to, the probable loss likely to be incurred in connection with any such breach. Final Payment The remaining balance for your Order is due 1 day prior to delivery/pick up. Your Order will not be provided if payment is not received on or before such date, resulting in the cancellation of your Order. Cancellations/Postponement You are responsible for notifying me (LE'SWEET'S LLC) of any date changes or your intent to cancel your Order. A credit will be issued for cancellations or postponements communicated more than 7 days prior to the event date. No credit will be issued for cancellations or postponements communicated within 6 days of the scheduled event date and the balance for your Order will also be due and payable. Cake Order & Design Changes Design changes are accepted up to 7 days prior to the scheduled event date. Any changes requested after this date cannot be guaranteed and may be subject to additional charges. Cake designing is a creative and organic process. LE'SWEET'S LLC will do our very best to create your selected design as closely as possible to the photo(s) provided. We do not replicate other artists’ designs, but will ensure that we provide a similar look. Please note, there are times when the cake designer must make adjustments to the design in the interest of structure, stability, or aesthetics. The goal is not to change the overall design drastically. We understand that each event and celebration is a unique experience and you will receive a custom and personalized cake. LE'SWEET'S LLC routinely photographs Orders and genuinely reserves the right to use such photographs for advertising purposes. We will not disclose the identity of clients (photographs of people, last names, event details, contract details) without permission. Pick Up/Delivery/Late Fee Orders are for pickup only unless you’ve requested and paid for delivery. I will not meet or deliver a cake without a fee. If you or your representative chooses to pick up and set up your Order you assume all liability and responsibility for its condition once it has left our possession. LE'SWEET'S LLC is not liable for any damages due to negligence or improper handling (including collapse, melting, pokes, etc.) once your Order has been picked up or delivered (this also applies to Lyft/Uber pick-ups). You are responsible for providing a suitable environment for your Order (away from heaters, direct sunlight, vibrations, people). Cakes are perishable and once taken out of the refrigerator, should be stored in optimal room temperature of 70 degrees or below. Cakes are heavy and require a sturdy table. You will receive care instructions prior to receiving your order. When picking up a cake or cupcakes do not tilt , hold it from the sides . Keep the air on high and take it immediately to the fridge or take out the fridge one hour before the event . Otherwise if anything happens to the cake by being mishandled I (Le'Sweet's LLC) is not responsible for any damage or mishaps. The pickup location will be in the city of Detroit, MI. The precise address will be provided once the order is booked or Ready for Pickup. Weekday pickups are scheduled accordingly. Saturday pickups are typically scheduled between 10 am – 12 pm. Please be considerate of your scheduled pick-up time. Late arrivals must understand that LE'SWEET'S LLC has the right to leave if the agreed upon time is not honored by the customer. A late fee will be added to late pickups: $25 for 30 mins past pick up time $50 for 60 mins past pick up time *Late fees must be paid before LE'SWEET'S LLC will release your Order. Quality We pride ourselves on the quality of our products and services. It is important to remember that cakes are a perishable and delicate product. Unfortunately, once you take possession of your Order (via delivery or pick-up), a number of factors relating to the care and transportation thereof may result in the quality being compromised or damage occurring that is beyond our control or responsibility. Care instructions must be followed thoroughly in order to avoid compromising the quality, freshness and design of your Order.

Frequently Asked Questions