Orders should be placed at least 1–2 weeks in advance. Availability is limited, especially during busy seasons.
Do you require a deposit?
Yes, a 50% deposit is required to secure your order. The remaining balance is due before pickup or delivery.
What is your cancellation policy?
Cancellations made within 48 hours of the scheduled pickup/delivery will forfeit the deposit. No refunds are issued once production has begun.
Do you offer custom designs?
Yes! I specialize in custom cakes. Please note that final pricing varies based on design complexity, size, and details.
Can I make changes after placing my order?
Minor changes may be accommodated if requested early, but changes are not guaranteed and may result in additional charges.
Do you offer delivery?
Delivery availability varies. If delivery is offered, fees may apply based on distance. Once delivered, KY Cakes is not responsible for any damages.
What happens if I’m late for pickup?
Please arrive on time. Late pickups may result in shortened storage time or order cancellation with no refund.
Are your cakes made in a home kitchen?
Yes, KY Cakes is a home-based business. All items are prepared with care in a home kitchen that may contain common allergens.
Do you accommodate allergies or dietary restrictions?
While I do my best, I cannot guarantee allergen-free products. Please notify me of any allergies before ordering.
How should I transport and store my cake?
Cakes must be kept cool, level, and out of direct sunlight. Refrigerate until 1 hour before consumption. KY Cakes is not responsible for damage after pickup.
What forms of payment do you accept?
Accepted payment methods will be communicated at the time of booking. Full payment must be completed before pickup/delivery.
