We recommend placing your order 1–2 weeks in advance whenever possible. Wedding cakes and large event orders should be booked even earlier to secure your date.
How do I place an order?
You can place an order through our website, send us a message, or contact us directly. We’ll discuss your event, design ideas, flavors, and pickup or delivery details.
What is your payment/retainer policy?
Orders under $200 must be paid in full to secure your date. Orders $200 or more require a 50% non-refundable retainer, with the remaining balance due before your order date.
Can I make changes after placing my order?
Changes must be requested as early as possible and are subject to availability. Design, flavor, size, or quantity changes may result in additional charges.
What is your cancellation/refund policy?
Payments and retainers secure your date and are non-refundable. If you need to cancel or reschedule, please contact us as soon as possible. Rescheduling is subject to availability
What is your pickup policy?
Please arrive during your scheduled pickup time. If you are running late, please contact us as soon as possible. Orders should be transported on a flat, cool surface and refrigerated when necessary.
Do you offer delivery?
Delivery may be available depending on your location and the size of your order. Contact us for availability and delivery pricing.
Do you accommodate food allergies?
Please disclose all allergies before ordering. While allergy-friendly options may be available, products are prepared in a kitchen where common allergens may be present, so cross-contact cannot be guaranteed.
Do you offer vegan or dairy free cakes ?
Yes! We offer vegan, dairy-free, and select allergy-friendly options. Please let us know about any dietary needs when placing your order.
Can I send inspirational photos ?
Absolutely! Inspiration photos are welcome and help us understand the style you’re looking for. While we don’t duplicate another artist’s work exactly, we’ll create a custom design inspired by your vision.
What forms of payment do you accept?
Orders under $200 require full payment at the time of booking. Orders of $200 or more require a 50% non-refundable retainer to reserve your date, with the remaining balance due before pickup or delivery.